Reimagining the Contact Center in the Digital First Era for Better Customer Service
Ishan Technologies
Ishan is a leading ICT company providing innovative & optimized IT solutions for critical organizational challenges.
Technology has transformed how consumers engage with brands, creating omni-channel experiences. Handling 270 billion calls annually costs $600 billion, highlighting the need for operational inefficiencies. While automation and voice recognition are present, significant improvements are needed.
Imagine customer interactions that are efficient, personalised, and engaging, boosting loyalty and profitability. Innovative strategies like AI-driven insights, advanced analytics, and chatbots can revolutionise contact centres.
Adopting these technologies enhances responsiveness, reduces costs, and improves customer satisfaction. Gartner predicts contact centre investments will grow to $38.9 billion by 2027. Our blog explores customer service's future, offering tips on leveraging digital-era technologies for maximum impact.
Challenges of Legacy Call Center
Three Stages of Upgrading the Contact Centre
Foundation of Automation:
领英推荐
Enhanced Customer Engagement:
Proactive Transformation:
At Ishan Technologies, we design customer-centric contact centres, breaking down silos and leveraging AI for efficient support. Our solution, Ishan CxConnect is a scalable, cloud-based contact centre solution that offers flexibility and cost efficiency. It provides multi-tenant resources, integrated PSTN, and scales easily to meet growing demand. Operating on an OPEX model, it minimises upfront costs and supports remote work for Agents. With seamless integration, high availability, disaster recovery, and advanced features like AI and omnichannel support, it ensures a unified customer experience and reduces internal IT burdens.
For a deeper dive into transforming your contact centre, read the full blog or contact us today to transform your contact centre on an OPEX model.
KARMA??
1 个月Ishan Technologies I recently made the most absurd mistake of my life by choosing Ishan Technology for my WiFi connection. From the very beginning, it has been nothing but a nightmare. These people seem to have a lot of fun playing with their customers' money, but when it comes to providing service, they are nowhere to be found. The service is beyond terrible. The network is always down, and even when it’s up, the speed is so slow that it feels like a joke. I’ve taken screenshots to document the constant issues. To make matters worse, their customer support is non-existent. Whenever I try to reach out for help, I’m either ignored or given empty promises that are never fulfilled. It’s frustrating and infuriating to deal with such unprofessionalism. I regret ever choosing Ishan Technology. If you’re considering them for your WiFi needs, I strongly advise you to look elsewhere. Save yourself the headache and avoid this absurd service at all costs. all Kotecha which are cheater with connected to Ishan Because those people don't provide service but also don't give refunds, they are scammers. #shameonyou #WorstService #IshanTechnology #CustomerNightmare #NeverAgain Pinkesh Kotecha Purvi Kotecha @hemangdesa
"Results-driven Enterprise Sales Head | Driving Business Growth through Strategic Sales Initiatives"
7 个月Glad to see you are using the latest Chatbot interactions which solve 50% of customer initial interactions before it actually passed to the physical agent & hence saving cost with customer satisfaction. Hope you are using the NLP (Natural language processing) in the Chatbot for conversation with client in their own mother language.
Open to Work. Looking for a new opportunity.
7 个月Good to know!
Manager at Ishan Technologies
7 个月Thanks for keeping us ahead of the curve.
Business Development Manager at Ishan Technologies
7 个月Very informative