Reduce Procedure No Shows and Increase Patient Satisfaction

A large academic health system in California faced challenges with colonoscopy no-shows, inadequate patient preparation, backlog, and staff shortages affecting patient education. To address these, they partnered with QliqSOFT to deploy a series of six personalized chatbots that provided timely instructions and reminders to patients.

The results were remarkable:

• No-shows decreased by 36%.
• Every patient arrived prepared for their appointment.
• Staff saved over six minutes per patient.
• 56% of patients engaged with chatbots.
• 94.4% of patients reported satisfaction with e-reminders.

This initiative reduced costs and improved efficiency and patient satisfaction, demonstrating the significant impact of using chatbots to enhance patient engagement and health literacy. The success has encouraged the health system to explore further chatbot applications, such as integration with the Epic EHR system, to extend these benefits across their services.

Read more here: https://bit.ly/3VDrvSX