Redefining the unified communication landscape: Is WebRTC the key?

With Unified Communications, an organization can seamlessly unify, or integrate all of its business processes using real time (chat, presence information, messaging, call control telephony/VoIP, and video conferencing) and non real-time communications (email, SMS, voicemail, and fax)

VoIP is also part of the Unified Communications landscape. But that’s not enough to stabilize a business and keep all customers satisfied.

This is where WEBRTC comes in where communications becomes a single, standalone platform based upon the WebRTC standard.

Essential Aspects of WebRTC for UC - Requirement

• WebRTC includes a variety of collaboration and communication means, including voice, data transfers, video, screensharing, and more.
• Thanks to the open architecture of WebRTC, developers worldwide can use its APIs to develop their own systems in the area of Unified Communications.
• Why does that matter so much? On the one hand, WebRTC doesn’t involve any software installation.
• On the other hand, it can be used by anyone with access to a web browser. Wouldn’t it be nice to be able to click on a phone number you see on the web, and instantly chat/video chat with someone in real-time without worrying about roaming fees or country codes? Well, now you can do this with WebRTC.
• The goal of WebRTC is to break down communication barriers with customers, peers, and external stakeholders, and facilitate a seamless collaboration from any corner of the world.

Vitality of WebRTC-based UC solutions

Since WebRTC is an open-source API (application programming interface) that supports real-time voice, data and video communications via a browser, its goal is to eliminate many of the barriers associated with the adoption of UC.

Proprietary technology, deployment complexity, and remote access are common challenges of unified communication.

With WebRTC, the challenges can be solved. Let us have a closer look at some of the core benefits of WebRTC:

? Free - WebRTC is free-of-charge and easy-to-access

?? Independent of platform and device - since WebRTC is browser-based, the technology is independent of any device and platform

? Advanced video and voice quality - WebRTC’s most exciting feature is video quality.

? Safe voice and video communication - WebRTC is both safe to use, so that users can enjoy both incomparable quality and security.

?? Adaptive & flexible network conditions - Since WebRTC is browser-based, its technology adapts to a variety of network conditions

? Interoperability with UC solutions and VoIP - WebRTC is interoperable with both UC and VoIP, thus making the technology easy to integrate into the existing infrastructure of any company.

Conclusion:

In the context of Unified Communications, WebRTC has capabilities that expand beyond the traditional communication realm. The fact that WebRTC doesn’t require any software to be installed and works for anyone with a web-browser, might revolutionize our communication not only in the consumer but also in the B2B sphere.?