Redefining Success Through Employee-Centricity (Outthinkers Podcast #122)
Customer-centricity has long been at the forefront of conversations that involve optimizing profit, with the idea that happy customers lead to increased revenues. But a new theory is quickly gaining traction—that employee-centricity is equally important.
Stephan Meier , is Chair of the Management Division and the James P. Gorman Professor of Business Strategy at 美国哥伦比亚大学商学院 whose work lies at the intersection of behavioral economics, business strategy, and the future of work.
Stephan is a big advocate for the idea that happy employees not only boost company morale, but have a clear direct correlation on the bottom line. In his forthcoming book, The Employee Advantage: How Putting Workers First Helps Business Thrive , he collects fascinating case studies and insights from his research to showcase how businesses that invest in employee experience often outperform others.
He recently joined me on the Outthinkers Podcast to discuss:
Check out a highlight clip below or listen to the full episode here .
Episode Timeline
00:00—Highlight from today’s episode
1:26—Introducing Stephan + the topic of today’s episode
2:59—If you really know me, you know that…
5:34—What’s your definition of strategy?
6:06—The thesis of Stephan’s book
8:38—Clarifying employee value creation
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9:58—Employees as the new customer ?
16:13—How companies should see their employees
19:49—Are companies really prioritizing employees?
22:03—Common misconceptions about employee motivation
27:47—Exemplary employee-centric companies
32:20—How can people follow you and continue learning from you?
More Resources
EX so important today. It is a proxy for CX and impacts retention, growth and financial success. I believe people want to be MARVelous! They want Mastery (Competence), Autonomy (no micromanaging), Relationships (their way) and Variety (boredom happens)! Very informative podcast with Stephan!