Redefining Corporate Learning: Sustainable employee development with ChatGPT and other smart technologies

Digital Learning: The Challenge of the Growing Flood of Content

In a rapidly changing world of work, it is of paramount importance for companies to prepare their employees for future requirements. In doing so, they face two major challenges:

1. There is no endless stream of skilled employees to recruit who already bring their skills and experience to the company. On the contrary, the choice is very limited and companies struggle to find the right offers and concepts to attract talent and appear attractive as an employer brand. #employerbranding #skilledlaborshortage
2. “The world is changing faster and faster,” is a statement that evokes a weary yawn from most people. Fair enough! Nevertheless, in light of the first challenge, continuing education is a constant and ongoing need for companies, particularly when it comes to preparing employees for unknown future challenges. Especially in terms of empowering employees to deal with new challenges we don’t know about yet.

Accelerated by the Covid crisis, digital training has become a top priority for companies. The proliferation of new platforms, customized training, and eLearning offerings has resulted in an ever-growing flood of content.

Content vs. impact

However, it is unclear how effective these measures are. How much knowledge is retained? How much does a company benefit from courses that end abruptly and rely on learners internalizing everything in detail immediately or looking at slides later?

As the amount of learning content increases, attention to the individual topic inevitably decreases, and in the rush of daily work, content tends to fly by rather than take root. But how to solve this? How can individual follow-ups be generated on employees' topics? How can we technologically create learning companions through which learning processes are thought of continuously instead of once and which can also react to changes on an ongoing basis? Who can handle all this work?

I’m sure you already know the answer direction.

New possibilities with ChatGPT and other smart technologies

Thanks to extreme scalability, ChatGPT and other smart technologies offer an innovative form of sustainable and individual employee development. At chunkx we use technology like this in many places to provide companies with a subscription option to any learning activity in their organization. In doing so, we ensure the impact and retention of the learning for each individual employee.

But how do we use ChatGPT and other smart technologies now? Here are some examples.

1. Efficient and scaled content creation

Just a few months ago, it would have seemed inconceivable for 99% of Learning & Development leaders to create personalized microlearning units for potentially all learning activities in their organization and to individually select follow-ups based on knowledge levels. But now that most of them have had their first touches with OpenAI’s?ChatGPT, it’s becoming more tangible how high the quality of automatically created content has become.

What is still a challenge is a lack of context and a not inconsiderable proportion of false statements that nevertheless sound right. At?chunkx, we solve both by creating the necessary context with content inside or outside the company in the form of PDFs, WBTs, PowerPoints, or learning videos. ChatGPT and other language models provide the necessary orientation for microlearning.

2. Smart content selection

Imagine receiving follow-ups for every learning activity you participated in to enable learning transfer. You’d drown in emails and learning content and ignore it because it's too much and overwhelming.

At chunkx, we have developed?our own algorithms?to choose the right one for you from a number of thousands of microlearning units or, if necessary, to repeat the one you have already worked on. Always promoting learning transfer and sustainable learning success. To ensure the acceptance and successful implementation of learning measures requires a technology, which will be able to provide the necessary reductions for each individual user.

Language models and Natural Language Processing help us with smart or?adaptive content selection, e.g. via content tagging.

3. Personalization of the learning content

We have already created microlearning units for our existing trainings and courses in step 1. In step 2, we ensure that the content is selected appropriately per user. Now we’re taking it one step further and enabling language models like ChatGPT to be used to further personalize content. Thus, content can be made easier or harder as needed, alternative variants of the content can be created for different roles, or examples can be formulated more appropriately for the profile in question. All these measures still consumed a lot of working time without AI solutions and were therefore suitable for high-priced learning measures. Our?Machine Learning team?is already experimenting with this and looks forward to discussing your company’s content personalization needs as well!

4. Recommendations for further learning

Continuous learning for us includes using technology to find relevant content for the learner that fits his or her courses and training. If someone has taken cyber security courses, or “subscribed” as we call them, then a newly published article on current phishing methods would be a fitting recommendation, enabling and encouraging continued learning.

Perhaps not only external open source content, but also courses from linked platforms, such as LinkedIn Learning should be considered when generating recommendations.

A non-public, internal database with all knowledge articles should be mapped to the processed learning content so that the appropriate recommendations can be made.

All this is part of our concept of how continuous learning can work with ChatGPT and modern technologies.

Use ChatGPT and chunkx for more personalized and continuous education

It’s obvious that digital training is becoming increasingly important to your business. However, it’s also clear that without sustained support, the ever-increasing amount of learning content will overwhelm you and not sustainably embed your knowledge.

That’s why it’s time to leverage technologies like ChatGPT and other smart tools to make employee development more continuous and personalized.

Want to learn more? Contact us for a personalized consultation and let’s redefine your organization’s employee development together!