Redbus Leverages SquadStack to Reduce Survey Costs by 50%

Founded in 2006, Redbus is a subsidiary of leading online travel company MakeMyTrip. It was created to provide an all-in-one, easy-to-operate, and convenient platform for millions of Indians who use buses as primary transportation.

With over 18 million customers and a cost-effective platform, Redbus has created a solid working presence across Asia and South America.

What Was Redbus Looking For?

Redbus works with all big and small bus operators, who individually provide over 30-40k services depending on travel season fluctuations. Committed to operator equality, Redbus launched a program to boost smaller operators' visibility and customer reach.

For this particular initiative, Redbus sought a trustworthy and flexible partner to gather insights and feedback for their operators. They needed;

1. A flexible team that manages seasonal lead fluctuations
2. Well-trained agents providing exceptional CX
3. Trustworthy outsourcing partner to save internal bandwidth & cost

“Redbus's ethos is to prioritize careful hiring and provide growth opportunities for employees, but the seasonal nature of the business made managing a large team challenging.” Amith Bhat [Director - CRM, Redbus]

SquadStack's Solution: Helping Redbus with High-Quality CX and On-Demand Agents

• Quality Check: AI-driven QA improved telecaller performance, productivity, and quality.
• Screened, Trained, and Fully-Managed Agents: Our tech-powered, vetted agents ensure exceptional customer service.
• Flexible Scaling: With SquadStack, Redbus scaled while maintaining agility and quality.
• Reduced Costs: SquadStack saved costs for Redbus with usage-based pricing and remote telecallers.
• Omnichannel Outreach & Increased Connectivity: SquadStack’s lightning-fast TAT and omnichannel outreach helped Redbus systematically reach all their leads and increase connectivity.

“Brick-and-mortar companies need 45 days to hire and 45 days to ramp down. SquadStack was quick, efficient, and of high quality every time.”?Amith Bhat [Director - CRM, Redbus]

More About SquadStack

SquadStack is a future-ready solution that supports various businesses nationwide with best-in-class telecalling services.

Book a demo to understand how we can help your business grow through our unique outsourcing processes!

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