Recreational Vehicle Service Writer - Now Hiring

Recreational Vehicle Service Writer - Now Hiring

Fretz is hiring a full-time Service Writer for its operation.

If you are an experienced Service Writer or Service Advisor, this may be the opportunity for you.

If you have the passion to succeed, the energy to work within a fast pace environment, and interest in Recreational Vehicle (RV) or automotive industry, then we want to speak with you.

RESPONSIBILITIES for a Service Writer:

We are willing to train!

Greet customers and assist them with any inquiries they may have.

Consult with customer on applicable service specials.

Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

Estimate the cost and time needed to do the repair.

Prioritize required services, and be prepared to provide options upon request.

Keep customer informed on completion times, service expenses, and possible changes.

Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

REQUIREMENTS of a Service Writer:

Prior experience in specialty auto industry is a plus.

Good working knowledge of Microsoft Word and Excel.

Must possess proficient oral and written communication skills.

Ability to analyze situations and assist in developing contingencies.

At least 3+ years of experience in a high-volume automotive service environment.

Our client also offers an excellent salary and a competitive benefits package that includes profit sharing, health insurance, 401(k), efficiency bonus, etc.