Empowering Konkering with Robot-Driven Customer Data Collection

The future of robotics has never been more exciting, and Konkering is leading the charge with their latest challenge. With their expertise in developing innovative solutions for businesses, Konkering faced a unique test requiring cutting-edge technology to control the robot remotely to engage their audience at fairs and events.

THE PARTNER

Konkering is a digital marketing and branding firm that helps businesses build their brand presence and achieve their goals through innovative strategies. Founded with over 16 years of experience, Konkering specializes in a comprehensive consultative approach to identify gaps and opportunities, resulting in detailed project plans tailored to each client’s needs. Their services encompass various industries, including professional services, travel and tourism, technology, fashion, food services, and e-commerce.

THE CHALLENGE

Engaging visitors: With a Customized Tablet Control for Boston Dynamics Robots that collected customer data at fairs and events.

With the rapid advancements in robotics technology, robots are increasingly recognized for their potential to enhance human activities. In this case, the challenge was to customized Boston Dynamics robots with a custom app and omnichannel integration to collect data at events, enhancing engagement and providing valuable insights.?

Customized Tablet Control

The client requested the ability to control a Boston Dynamics robot via a customized application on a separate tablet, in addition to the master control tablet provided with the robot.

Dual Tablet Operation

Enable an operator to execute primary control actions from the master tablet and then seamlessly transfer control to a second tablet to perform specific, custom-programmed actions.

Global Deployment

The project involved deploying four advanced Boston Dynamics robots located in various key and strategically positioned global geographical regions and areas worldwide.

Remote Device Management

A remote device management solution was needed to collect real-time data from all connected devices, simplifying the support team’s tasks and streamlining their efforts.

THE SOLUTION

Enhanced Remote Control: Powered by Four of Our Highlight Products

To resolve the challenge, we connected all devices, including tablets and robots, to a private network. This enabled us to remotely control them in real-time using our three innovative products.

PRODUCT #1

Mango Real Time

The ultimate real-time data orchestrator allows organizations to monitor and control any remote device with?real-time information for on-the-ground decision making and a holistic view of the entire operation.

In this case, we proposed connecting all devices, including tablets and robots, to a private network which enabled full control and a coordinated experience.?

https://mango-soft.com/mango-realtime/

PRODUCT #2

Titan (CM - Campaign Manager)

Titan facilitates communication via email, text, and WhatsApp, enhancing customer engagement and accessibility.

Konkering successfully connected with individuals interacting with the robots through their preferred channels, engaging their audience in a distinctive and impactful manner.

https://mango-soft.com/titan-for-sports/

https://mango-soft.com/titan-for-healthcare/

PRODUCT #3

Terranova (AppCMS - Content Management System)

This is an easy and intuitive Content Management System for building customized apps to meet? specific business needs.

In this instance, we developed an app to control all devices and components within the robot ecosystem from a centralized interface. This enhanced operational flexibility and efficiency, ensuring a seamless experience for both the brand and its target audience.

https://mango-soft.com/terranova/

THE RESULTS

Unique Robots that elevated the client's brand and created impactful experiences with their audience.

In response to our client’s challenge, we customized the robots to embody the client’s brand identity and developed all the necessary technology for seamless client data capture and real-time control of all hardware involved.

Customized Robot Assembly

Mango Soft disassembled the robots and changed the colors of each piece to match the client’s corporate colors, ensuring brand identity.

Setup for Connectivity

We established a private network with a 4G router connecting the tablets and the robot, facilitating real-time data transmission.

Device Management System

Our team developed a system to integrate all devices, including robots, onto a single platform, enabling centralized management.

Remote Device Control

The system includes functions for remote actions on devices, such as tablet system restarts, enhancing device management efficiency.

Auto-recover Functionality

We developed an app with auto-recover functionality to diagnose and restart services in case of unavailability.

Enhancing Client Support

We integrated an omnichannel communication system to send client-required information, such as alerts and photos, through various channels.

To see more case studies go to https://mango-soft.com/case-studies/