Recordsure Briefing: Three AI-powered steps to fairer ongoing advice services
As the FCA brings fresh focus to the issues of ongoing advice services and related charges, claims management companies are starting to target clients in this sector. It’s time to take proactive measures.??
In our insight, we take a deep dive into the regulator’s renewed interest in ongoing service charges and discuss how taking a tech-powered approach to reviewing your processes helps to assess your current situation, rectify any historic issues and prevent future risks.?
FCA Business Plan 2024/25: Regulator encourages firms to embrace technology
The FCA has released its latest annual Business Plan, laying out its key objectives for the next 12 months – including tackling vulnerability and delivering better outcomes for consumers.
Here, we explore the key commitments set out in the plan and outline how firms can leverage the power of AI to help align with the FCA’s vision of a more evidence-based regulatory future.
Consumer Duty in focus: Data-led supervision is key to compliance success
The Consumer Duty requires firms to demonstrate that their products and services truly deliver fair value and help customers meet their financial goals. But how can firms consistently maintain the level of oversight needed to make this a reality?
In our insight, we uncover why it’s more critical than ever for firms to maximise the visibility of their customer lifecycle – and explain why more and more businesses are turning to tech to strengthen their QA process.
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Motor finance: Why firms can’t afford to ignore gaps in their oversight strategy
The FCA has stepped up its regulatory spotlight on motor finance for 2024 following growing concerns over past sales practices and complaints handling.
We address the critical lessons for firms and reveal how RegTech can help you build an oversight process that ensures your client-adviser conversations deliver the best possible results for customers.
Partner spotlight: TCC
Why firms need to get serious about vulnerability and customer wellbeing
The FCA’s recent communications have urged senior leaders to redouble their commitment to tackling vulnerability, focusing on the need for firms to have an effective strategy for identifying and addressing customers’ individual circumstances.
In their insight, TCC’s Director of Advisory Practice, Gary Maude, unpacks the FCA’s priorities and discusses how firms can prepare effectively for the upcoming vulnerability review.