Reconsidering Service Support

Taking a proactive approach for long-term savings

This month I’d like to introduce you to our growing suite of Service Support offerings, and also introduce our new Service Solutions Sales Manager, Wendy Snell, who has joined #teamiconsys to help us manage our rapidly growing portfolio of clients within our service division.

Starting from a traditional on-demand service offering (if something breaks, call us), our service division has evolved to a very comprehensive ServConnect? offering, working with many clients who have seen the value in moving to a more proactive approach for Service Support for the whole lifecycle of their industrial assets.

At iconsys, we start with VALUE: whilst there is value in, and always a need for, an on-demand service, we're seeing clients who engage us as their service partner across the lifecycle of their assets are seeing the best long-term savings and lowest downtime.

Sounds good, right?

Introducing Wendy Snell, Service Solutions Sales Manager

Welcome to #teamiconsys, Wendy, can you introduce yourself ..

I’m Wendy and I’m the Service Solutions Sales Manager, a new role created to support iconsys full lifecycle service strategy. I am responsible for a variety of customers in different sectors supporting delivery of annual support contracts and service projects.

How will your knowledge and experience help our customers?

I have been working within industrial IT for over 15 years in various sales and partnership management roles predominantly in the delivery and management of plant floor data whether it be CAD/PLM/SLM, SCADA & Historian and more recently EAM Software, I value the benefits of utilizing data to drive maintenance and support strategies.

With new tools and technologies available I want to help our customers support their plant floor successfully post project implementation and develop ongoing roadmaps for their obsolescent kit.

Partnering with companies to manage the full lifecycle of their industrial assets is at the very core of what we do here at iconsys. It’s not just about the automation consultation & design phase, or the build, installation and commissioning of automation equipment for us.

Supporting your assets post-commissioning is key to ensuring you get the best return for your investment.

Rather than waiting for an issue with your machinery to occur, it’s time to consider putting in a proactive service strategy covering all machinery at all sites, which will reduce downtime and lengthen the life of your assets. And I can help you at every stage of the journey.

Services in the spotlight

Below you'll find our most popular service support offerings at the moment, covering Thermal Imaging and Energy Audits.

We're also delighted to announce our brand new product, RemoteConnect?, which allows full remote connectivity from your site to our service team in HQ.

Identifying and addressing ‘hot spots’ in your processes, reducing overall energy costs and having a ‘plug n play’ option for complete remote access for diagnostic purposes are at the forefront for most businesses in the current environment.

Click on the relevant brochure snippet below to access the full brochure for each service offering:

Our comprehensive ServConnect? offering

Wendy joins our rapidly growing Service & Sales teams to ensure all our customers, and beyond, have awareness of the full range of services that we offer.

We’re so much more than a 24/7 emergency repair service team, we work both reactively and proactively with clients to maximise that asset lifecycle, supporting all major manufacturer equipment.

Our services include:

If you have any service requirements that you would like to discuss with Wendy, please feel free to email [email protected] or call 07989 736265.

For service & lifecycle asset management, think #teamiconsys. We’re here to help.

Until next time ...

Nick Darrall, MD, iconsys