Reconnect with a Field Call

What activity makes your customers respond to the payment of overdue debts? We know that methods like sending a letter, email and SMS result in the forward progress of resolving outstanding debts however, there is one more collection tool in the toolbox that should not be underestimated and that is a Field Call. The purpose of a Field Call, is to make face to face contact with a person in circumstances where a less intrusive means has failed and can be used to achieve one or more of the following:-

• Verify the customer lives at the address or obtain information to assist in relocating the customer;
• Make a formal demand for the payment of any outstanding debt or;
• Identify that a customer is in hardship and provide the necessary resources for the customer to seek assistance;
• Assist in skip trace enquiries by verifying an address or obtaining further leads;
• Update all contact information including employment details;
• Document and report any offer to repay an outstanding debt;
• Deliver any formal letters or other documents;
• Make general observations and identify any assets worth seizing as part of any formal litigation process;
• Report any objection to the payment of a debt;
• Obtain any specific information that may be required.

Of course all Field Call activity carried out must be in accordance with the debt collection guideline for collectors & creditors.

If you are in the business of collecting debts or managing insurance claims, and those less intrusive means have failed to result in a response, then why not implement a field call as part of your process. Interested? Contact me via email at [email protected] or call me on 0481 262 942 to discuss your requirements and let us help you reconnect better.