RECAP WEBINAR: SECRETS TO SCALING AN ECOMMERCE TEAM FROM 10 TO 100 PEOPLE

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?? From a small team of 10 to a workforce of 100 – a challenging journey, but absolutely possible!

In our recent webinar, industry experts shared invaluable insights and real-life lessons on scaling an eCommerce team effectively. Missed it? No worries! Here are the key takeaways to help you build, expand, and optimize your team.

Common Mistakes When Transitioning from Solo to Team Building

• Hesitating to delegate – Trying to do everything alone leads to burnout and slows company growth.
• Lack of talent retention strategies – Employees value not just income but also opportunities for learning and development.
• Lack of transparency – As the company scales, unclear benefit distribution can create internal conflicts.

When Is the Right Time to Scale Your Team?

? Why scale? Do you actually need to scale? If scaling is necessary, choose the right model:

• Collaboration Model: Partnering with solo sellers and sharing profits based on performance.
• Seller Model: Building an in-house team of sellers.
• Full-Team Model: Hiring specialists across different roles for optimal operations.

Hire Experienced Professionals or Train Newbies?

Hiring Experienced Talent ("Grey Wolves"):

• Immediate impact with fast results.
• Higher cost but saves time.

Hiring Newbies ("White Rabbits"):

• Lower salaries, easier to recruit but requires training.
• Higher turnover risk if no clear growth path.

Solution: A hybrid approach-combine both groups, set clear KPIs, and establish solid retention strategies.

How to Scale Quickly & Effectively?

• Build a scalable workforce - Happy employees attract great talent.
• Implement a robust KPI system - Ensure clear performance tracking.
• Strengthen company culture - Inspire, engage, and retain top talent.

Preparing for Scale-Up Challenges

• Managing underperforming employees - Set clear KPIs, and if they don’t meet expectations, make tough decisions.
• Accepting turnover - Every role, even the CEO, can be replaced.
• Transparent communication from the start - Prevents misunderstandings and builds trust.

?? Are you planning to scale your team? Consider these strategies to build a strong and sustainable workforce!

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SHOPBASE INSIDER | RECAP WEBINAR: Bí QUY?T SCALE TEAM ECOMMERCE T? 10 LêN 100 NG??I ??

T? m?t nhóm nh? 10 ng??i ??n m?t ??i ng? 100 nhan s? – Hành trình kh?ng d? dàng nh?ng hoàn toàn kh? thi! Trong bu?i webinar v?a qua, các chuyên gia ?? chia s? nh?ng bài h?c th?c t? và kinh nghi?m quy báu v? vi?c scale team eCommerce hi?u qu?. N?u b?n b? l?, ??ng lo!

D??i ?ay là nh?ng ?i?m quan tr?ng giúp b?n xay d?ng, m? r?ng và t?i ?u ??i ng? c?a mình. ?? Nh?ng l?i ph? bi?n khi chuy?n t? solo sang build team

?? Kh?ng dám giao vi?c – C? làm m?i th? m?t mình d?n ??n quá t?i, c?n tr? s? phát tri?n c?a c?ng ty.

?? Thi?u c? ch? gi? chan nhan tài – Nhan s? kh?ng ch? quan tam ??n thu nh?p mà còn chú tr?ng c? h?i phát tri?n và h?c h?i.

?? C? ch? kh?ng minh b?ch – Khi c?ng ty m? r?ng, vi?c phan b? l?i ích kh?ng r? ràng có th? gay mau thu?n n?i b?.

Khi nào nên scale team? ? Scale ?? làm gì? Có th?c s? c?n scale kh?ng?

N?u ?? xác ??nh c?n m? r?ng, h?y ch?n m? hình phù h?p:

• Colab: H?p tác v?i nhi?u seller solo, h??ng l?i nhu?n theo hi?u su?t.
• Seller Model: Xay d?ng ??i ng? seller trong c?ng ty.
• Full-team: Tuy?n ?? các v? trí chuyên m?n ?? v?n hành t?i ?u.

Nên tuy?n ng??i có kinh nghi?m hay ?ào t?o t? ??u?

Tuy?n ng??i có kinh nghi?m (Sói xám):

• Vào làm ngay, ra k?t qu? nhanh.
• Chi phí cao nh?ng t?i ?u th?i gian.

Tuy?n newbie (Th? tr?ng):

• L??ng th?p h?n, d? tuy?n nh?ng c?n th?i gian ?ào t?o.
• D? b? m?t ng??i n?u kh?ng có l? trình phát tri?n r? ràng.

Gi?i pháp: K?t h?p c? hai nhóm, ??m b?o l? trình phát tri?n, KPI r? ràng và c? ch? gi? chan nhan s? t?t.

Làm sao ?? scale nhanh & hi?u qu??

• Xay d?ng m? hình nhan s? có tính lan t?a – Nhan viên happy s? kéo thêm b?n bè vào team.
• H? th?ng KPI ch?t ch? – ?ánh giá hi?u su?t chính xác, ??m b?o m?i ng??i ?i ?úng h??ng.
• V?n hóa doanh nghi?p v?ng ch?c – ??nh h??ng r? ràng, truy?n c?m h?ng và gi? chan nhan tài.

Chu?n b? cho nh?ng bài toán khó khi scale up

• X? ly nhan s? kh?ng phù h?p – R? ràng KPI, n?u kh?ng ??t c?n d?t khoát chia tay.
• Kh?ng níu kéo khi nhan s? mu?n r?i ?i – M?i v? trí ??u có th? thay th?, k? c? CEO.
• Giao ti?p minh b?ch ngay t? ??u – Tránh r?c r?i v? sau, t?o ni?m tin trong team.

?? B?n có ?ang chu?n b? scale team? H?y can nh?c các chi?n l??c trên ?? xay d?ng m?t ??i ng? m?nh m? và phát tri?n b?n v?ng!

?? Theo d?i ShopBase ?? kh?ng b? l? các webinar giá tr? ti?p theo!