Rebuild Trust
Reginaldo T. Acedillo, DHRD, CPC
Adding value to leaders so that we GROW to THe next level. ? Executive Team Trainer ? Executive Consultant ? Executive Coach ? Executive-in-Residence
A haiku on assessing damage:
Investigate first,??
Assess breach, know full extent,??
Transparency builds trust.
Before you can talk to your clients about the issue, you need to understand how bad the leak is. Investigate carefully to find out what information was taken, how it happened, and who was affected. This is important so you can give your clients the right information and start rebuilding trust. Being honest about how serious the situation is shows that you're committed to fixing the problem and preventing it from happening again.
Rebuild Trust
You suspect leaked confidential information. How do you rebuild trust with your clients?