Reasons for Change: A Success Story with IAFF

Understanding the Hesitation?

Sometimes associations are hesitant to change processes. There are many reasons for this, from fear of change to concerns about how long it will take staff to be trained in a new process. However, when association leaders realize that a change will be easy to implement, staff training will be quick, and the results will save time and money – all while making the experience better for their members – the hesitancy disappears.?

One example is the International Association of Fire Fighters (IAFF), a dedicated labor union representing over 348,000 full-time firefighters and emergency medical workers across the United States and Canada. With more than 3,500 affiliates, the IAFF’s members are at the forefront of protecting over 85% of the population. Their commitment to safety and service is unmatched, and we have been honored to support their mission through innovative app solutions for years.?

The Challenge?

The IAFF faced the challenge of making onsite registration easier for all of their meetings. They needed a solution that was:?

• Scalable for small to large meetings?

• Easy to set up and manage?

• Functional with or without internet access?

The Solution: mosaic’s Check-In App?

Our Check-In app satisfied all their needs. With the Check-In app, IAFF was able to:?

• Manage Multiple Queues: Handle six queues of participants quickly and easily.?

• Seamless Badge Printing: Print badges without any hassle.?

• Real-Time Speaker Data Sharing: Announce speakers without any problems.?

Enhanced Registration and VIP Access?

The IAFF used our app to scan attendee badges, validating access to their VIP dinner and checking against the appropriate fields in the AMS. This eliminated the need for stacks of spreadsheets, making it simple and seamless for staff, and resulted in zero wait time for attendees.?

Offline Functionality?

When they did not have internet access, the IAFF simply used the Check-In App’s “Disconnected Mode,” allowing them to access data and write-back information for the next time they were online.?

The Benefits?

These solutions mean IAFF can:?

• Focus on VIPs and Speakers: Keep events centered on celebrating VIPs and appreciating speakers.?

• Enhance Attendee Experience: Ensure all attendees have a fantastic experience.?

• Improve Staff Efficiency: Staff focus on customer service rather than troubleshooting.?

By adopting the Check-In app, the IAFF demonstrated how embracing new technology can streamline processes, save time, and improve overall event quality.??

If your organization faces similar challenges, let us help you discover innovative solutions that can transform your event management experience. Set an appointment with us?today!?