Reasons and Benefits Why You should Have live Chat Software On Board

Live Chat has time and again proven to be a powerful tool for businesses to interact with customers. In fact, in the past few years, live chat has evolved from a mere support channel to a dynamic platform for sales, marketing, and customer service efforts. Businesses have jumped on the live chat bandwagon because it solves the need for immediate interaction. And as more business rely on live chat, the channel has become faster and more efficient.

Intellinet have made chatting more modern and personal. Here's the new chat software for automotive OEMs by name of Intelli Chat.

Why the change?

The world is getting digitized and in order to stay competitive, organizations need to be customer centric. This will allow OEMs to boost productivity. The mobile friendly platform will be there both on web and app.

The new platform follows a card-based design that offers information in easy to consume, bit-sized pieces. This also opens up a field of new capabilities that can be added to Intelli chat.

How is the Customer Messenger changing?

The new Intelli chat is not just a pretty interface, it's designed to delight both customers and agents. Here are three ways the Customer Messenger does this.

1. Answers are now more accessible:

Messenger FAQs are now more visible to help your customers get answers faster. This also ensures that repeated questions are deflected and agents will have more bandwidth to handle complex queries. The FAQs can also be expanded which makes them more readable.

Topics are like IVR for a chat but more modern. They set the context for your customers and help you assign the conversation to the right team. You could have separate topics for separate groups such as billing, Support and sales and map these to the respective groups.

2. More customizable

OEMs can upload their brand logo, can change the theme the resize the widget. Also, OEMs can make it an extension of their brand. Dealers and customers can engage with a brand it is attractive and offers a great experience. And, Intelli chat will offer all that. Customization will help OEMs in offering a seamless experience to customers and they will no longer feel like entering a new platform.

3. Automate customer delight

Engage with customer using Intelli chat that understands intent and suggests the next best steps. Intelli chat is built using AI and can understand customer intent and suggest the next step.

Benefits of Using Intelli Chat

Intelli chat has automation capabilities that can help OEMs to keep up with the growing demand of customers. By automating chat process, OEMs and dealers will become solution-oriented and they will be able to provide solutions in real-time. instead of being response-driven, OEMs can focus on improving customer experience. Intelli chat will allow OEMs to focus on the bigger picture. If you are thinking intelli chat is a perfect solution for your organization, have a look at the benefits:

1. Get more prospects to sign-up

Most sales teams will let you know that changing leads into clients is getting them to take a demo of the product. While web sites are packed with forms of leads and demo requests, it's hard to persuade the client to process forward. Going back to email or call will result in customer lose. But, by integrating Intelli chat, OEMs and dealers can connect in real-time and there will be no delayed response.

A dealer needs to ought to spend extra time giving demos in preference to making appointments, and live chat simplifies the efforts of the purchaser and notifies you approximately the scheduled event.

OEM and dealers should make sure that teams are spending more time on giving demos rather than fixing appointments, and Intelli chat simplifies the efforts of the customer and notifies teams about the scheduled event.

2- Give instant responses

Since the responses are instant, and every website visitor is attended to, OEMs can use Intelli chat for extra support, and meaningfully engagement with them. It will be helpful in qualifying leads automatically.

3- Route users to team with clear navigations

Intelli chat is capable to collect data from first-time visitors to lending a hand for customer onboarding. And all of this happens on just single webpage. To make certain users don't get misdirected to the wrong thing, it's critical to think through your whole website navigation, understand the possible purpose of a visitor, and personalize the widget trips to help them take the next logical step. Intellinet has put more time into developing a messenger UI this is clear and self-sufficient.

For Intelli chat to succeed, it requires OEMs to continuously automate various processes. By pushing for automation, teams will be capable of solving problems on higher-level rather than getting into the nitty-gritty of each query.

Intelli chat is a modern chat platform that can solve a lot of problems with OEMs.

For more details about the same, feel free to connect with team Intellinet at www.intellinetsystem.com