Real-time queue monitoring: How do Queue Management Systems Work?

A Queue Management System, or QMS (as abbreviation), is much more than a single piece of software. It combines various tools (software and hardware), with the objective to manage and analyze and optimize the people (costumers in this case) waiting experience. Thus, improving your business operability.

Through a QMS, your customer experience can be very optimized, as the system is not limited only to queue management. At the end, it will prevent the existence of long queues, but can also be seen as a customer service, as the system also represent an interaction between your business and the customer.

How do Queue Management Systems Work?

As seen before, a Queue Management System (QMS) is built to manages the customer’s waiting experience throughout their entire buyer journey. In other words, it makes sure that your customers get served in the right order.

The main job of a QMS is to quantify queue demand, check the cashier status at any given time, and inform your staff and costumers in real-time.

A Queue Management System (QMS) is a result of the combination of both software and hardware. The people are seen by sensors (hardware), and then they are recognized (software) and the information processed. For example, how long they have been waiting in the queue.

Also, through the analysis of customer data (algorithms), the system can be used to raise alerts at any given time, a related with your own parameters and needs.

The Benefits of a Queue Management System (QMS)

Queue Management Systems exists to enable you to react to customers demand as quickly as possible, keep the checkouts efficient, reduce waiting time, thus improving customer experience. They enable your business to manage customers with ease and make their journey as efficient as possible. Also, the data analyzed through the. System can help you to understand your costumers’ behaviors. With this information, you can optimize your business workflow and employee’s engagement. Thus, enables you to improve both the customer experience and the operational efficiency.

1) Increase customer spend - With better shopping environment and experience, customers are more likely to visit your business more often and spend more.

2) Efficient use of staff – Through data analysis, you can get the most out of your staff by redeploying them to other tasks when needed.

3) Increase customer loyalty – A improved customer experience is synonymous of satisfaction. Thus, the costumer will trust more in your business and increase their spend.

SINGLEQUEUE.VISION: Single Queue Management by MakeWise.

Automated Queue Management System design to regulate customer traffic automatically for optimized customer traffic management. SINGLEQUEUE.VISION can:

1) The system detects if there are people waiting

2) Real-time detection of cashier status

3) Automated customer call

4) Optimized customer traffic management

Book your SINGLEQUEUE.VISION demo, confirm all MakeWise’s solutions?here, and if you want to use Computer Vision for the digital transformation of your company,?contact us!