The REAL reason workers aren't completing your training
Struggling with low training completion?
We'd be surprised if you weren't!
It's a challenge we see time and time again with our customers, but there's often a pretty simple solution.
9 times out of 10, course completion rates are low because of a lack of ease.
In other words, there's too much friction in the learner experience which makes it too difficult to access, consume - and therefore complete - training.
Here's how you can introduce more ease, and see higher completion rates as a result.
1. Meet workers on the devices they're already using
95% of frontline workers assess employers on the quality of the technology they provide. Dated hardware - or a total lack of it - can be a big blocker to accessing information.
Devices that come with employees on the job are far easier to use and minimize the physical barrier to training. This might be a personal mobile device used under a BYOD policy, or a company-issued device.
60% of frontline workers prefer to use mobile devices for work-related tasks ??
2. Add more points of access
We're willing to bet that you have more than just one type of frontline worker in your organization. You might have employees in a warehouse packing up items, drivers delivering them to consumers, or sales associates in a retail store.
If you only have one place for workers to find information, some inevitably aren't going to access their training.
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You need to have multiple points of access that make sense for your organization AND are easy for your workforce to get to.
Here are some points of access our customers have seen success with:
3. Remove digital barriers
We’ve all experienced the tedious process of retrieving a lost password, or figuring out a confusing app just to complete a simple task at work.?
Make sure your frontline workers don’t have these experiences by enabling them to log in using a one-time password or single sign-on. Setting up an account is another unnecessary barrier.?
A best-in-class solution won’t involve any kind of log-in process at all, with authentication being handled on the backend. This usually looks like embedding training within your business’s pre-existing apps or comms channels.
Top tip: The more invisible?you can make the learning experience, the less likely you are to interrupt your peoples’?flow of work ??
Want to uncover more tried and tested methods to increase completion rates? Click here to keep reading.