Real life use cases for a digitised supply chain
In our last newsletter, we explored the transformative benefits of supply chain digitisation, highlighting how digital solutions enhance efficiency, visibility, and customer satisfaction across B2B and B2C operations.
Today, we’re diving deeper into the practical applications of a digitised supply chain, showcasing real-life use cases for drivers and technicians that demonstrate how businesses are unlocking even greater value.
Utilising Digital Proof of Delivery (POD)
One of the first steps of digitising your supply chain is transitioning to a Digital POD system. Over the last 10 years, organisations have been slowly replacing traditional paper-based delivery processes with the digital POD system to provide real-time updates, streamline workflows, and significantly enhance operational efficiency. By automating delivery confirmations and enabling instant data sharing from the field, Digital POD systems allow businesses to eliminate manual reporting and empower teams to focus on higher-value tasks.
Radaro’s Digital POD system goes beyond basic delivery confirmations by offering tailored success and failure codes for each job. This means that delivery drivers and service technicians can not only report on failed or incomplete tasks—such as a customer not being home or incorrect address—but also capture valuable insights from successful deliveries, like upsell opportunities or customer service inquiries.
Common success codes include:
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Common failed delivery codes include:
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Getting innovative with your Digital POD system
Radaro recognises that Drivers gather a wealth of information during their daily routines that go beyond the common codes outlined above. Recently, our clients have found creative ways to derive additional benefits from Completion Codes.
Scenario 1: Service Technician - When a service technician encounters a missing part, they can use Radaro’s system to select a completion code and note the required part. This triggers an immediate alert to the parts team, enabling quick ordering and scheduling of a follow-up service, ensuring faster resolution and improved customer satisfaction.
Scenario 2: Customer deliveries - When a customer isn't home for delivery, Radaro’s system uses escalation codes and the Dynamic Self-Scheduling tool to send an SMS. This allows the customer to select a new delivery time that fits their schedule, reducing costly re-delivery attempts and improving efficiency.
Scenario 3: B2B site closed - If a driver arrives at a closed business, they can use an escalation code to log the operating hours. This updates the internal system, ensuring future deliveries are scheduled within the business's open hours, preventing missed deliveries.
If you're ready to move beyond manual processes and embrace a streamlined digital experience, Radaro is here to guide you through your supply chain digitisation journey. Contact the Radaro team here or visit our website to learn more.