Ready to wrap up Returnuary? ??

January – or as we call it, 'Returnuary' – is the month of holiday returns, and we know it can be overwhelming. But every return is also an opportunity to boost customer loyalty, streamline operations, and set the stage for growth in 2025.

In this edition, we're sharing:

? 3 key tips to optimize your post-purchase experience.

?? Exciting partnerships driving innovation.

?? A cross-border success story to inspire you.

Let's dive in!

1. Personalize the post-purchase experience ?

Customers are unique – your return options should be too. Reward VIPs with free returns or instant refunds, while creating tailored policies that boost satisfaction and loyalty.

Reclaimit x Voyado

Reclaimit works with Voyado Engage to help retailers combine the power of both platforms.

• Dynamic return policies: Automate personalized return experiences based on customer segmentation, rewarding loyal customers with smooth processes and discouraging frequent returners.
• Streamlined communication: Trigger automated, timely messages at every return process stage, enabling instant refunds, exchanges, and upselling opportunities.
• Actionable Insights: Leverage return data to drive recommerce and upsell opportunities, using customer feedback for targeted, data-driven campaigns.

???? Read how Reclaimit + Voyado can transform your returns

2. Promote sustainable returns ??

Sustainability isn’t just a buzzword – it’s a customer priority. Educate them on greener return options, such as drop-off points or encouraging repairs and trade-ins. Highlight how you help them engage in circular shopping to extend product life cycles and minimize carbon footprint.

Unlock new circular revenue streams

We help you to grow with circular business models by leveraging trade-in programs to stop leaving money on the table and start reselling refurbished products in the booming second-hand market.

???? More about Recommerce

Reclaimit x Circular Handshake

At Reclaimit, we’re committed to a sustainable future through smarter post-purchase processes. Joining Circular Handshake was a natural step toward a circular economy and reduced climate impact. ??

?? Read more and join!

3. Leverage data-driven insights ??

Every return is a goldmine of insights. Analyze January's data to uncover patterns; common product issues, sizing challenges, or trends that can inform better decisions for 2025.

?? Stay tuned for our updated Reclaimit Insights, launching later this year to help you elevating turn data into action!

Ready for cross-border growth?

Expanding internationally? Returns don’t have to be a headache.

With the global B2C e-commerce market will hit $5.5 trillion by 2027, cross-border returns still frustrate customers with long wait times, hidden costs, and lack of transparency, but we got you covered!

?? Discover 5 key strategies to optimize cross-border returns in this blog

? Success Story: Galvin Green

Galvin Green, a leading high-tech, premium golf apparel brand, optimized their cross-border returns with Reclaimit. The results? Streamlined return flows, reduced costs, and an enhanced loyalty program, all while boosting customer satisfaction.

?? Read more in this case

Let’s Reshape 2025 Together

We’re thrilled about the year ahead, as many customer demands and trends align perfectly with our solutions and vision of a more sustainable and profitable future. Could 2025 be the year when more retailers begin optimizing the entire customer journey?

By valuing the post-purchase experience as equally important as the buying journey, businesses can;

?? Unlock new opportunities to boost loyalty

?? Promote sustainability

?? Maximize profitability

Are you ready to make 2025 your best year yet?

Get in touch!