Ready to Unleash the Power of CX Data?
Data can be a powerful tool, especially contact center data. We explore how it can be used to benefit businesses, understand customers, and how it can help us innovate, excel, and evolve.
Contact centers run on data, but how can all that data be translated into helpful insights for brands? This edition, we explore the power of data in customer experience, and how when fully leveraged, it can make everyone’s business better. We also show how data automation boosted our workforce’s productivity, how key data insights can be applied to enhance CX delivery and reveal surprising data about energy consumers in the U.S. and UK.
The 5 Ways We Use CX Data?
Any CX provider can supply you with contact center data. It’s how you use it that matters. Learn how we turn data analytics into usable, actionable insights that enhance service delivery & clients’ operations.
itel Automation Reduces Workforce Analyst Work Times by 90 Percent
Find out how we used data automation to reduce our Workforce Analysts’ work times by 90%, converting a highly manual and time-consuming process into a simple 5-minute task.
Get the full story: https://itelinternational.com/insights/itel-automation-reduces-workforce-analyst-work-times-by-90-percent/
What is Customer Journey Mapping and Why is it Important?
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How can you use those key data insights? Uncover more about customer journey mapping, which allows you to optimize workflows, position sales offers, and improve overall customer satisfaction.
Uncover the benefits of Journey Mapping:https://itelinternational.com/insights/what-is-customer-journey-mapping-and-why-is-it-important/
Who Is Switching Energy Providers and Why?
Speaking of powerful data, energy suppliers, interested in learning who is switching energy providers and why? Lower rates aren’t the sole reason. Some revealing stats about U.S. & UK energy consumers.
Come evolve your CX with itel. Contact our team to get started:?https://itelinternational.com/contact-us/