Ready to take your digital business further, faster? Join me at the next ServiceNow Knowledge 2022

Each year, I’m energized to be asked to join the agenda for ServiceNow’s Knowledge event. It brings together practitioners, customers and collaborators to share ideas for creating digital experiences that help organizations work faster, easier and better.

The first round of Knowledge events took place in New York and concurrently in the Netherlands earlier this month. Now, we are set for more rich content and insights from around the globe and Accenture will be sharing the latest innovations and outcomes that our clients are realizing with ServiceNow.

Whether you plan to visit in person or virtually, the event runs from May 25 to 26 at The Venetian Expo in Las Vegas, Nevada and the International Convention Center in Sydney, Australia.

The power of ServiceNow at Accenture

I’m proud of everyone in the Global IT team and how we’ve been able to help Accenture to become platform-centric by using ServiceNow to move to a business service-based IT operating model. Working with ServiceNow helps to drive our future of work approach and offers our people omni-connected experiences—where they feel connected and included and have a sense of belonging no matter where they work.

By collaborating with ServiceNow to achieve our strategic goals, we have not only transformed work for our 700,000 employees around the world, but also enjoyed the benefits of a team that complements each other to realize rewards. Recently, our Accenture ServiceNow Business Group was awarded seven Partner of the Year awards across all ServiceNow business lines, including Employee Workflow, Creator Workflow, Customer Workflow, IT Workflow and the Telco Industry.

Taking digital business further, faster

Our participation as Diamond sponsor again this year includes multiple sessions that showcase our broad range of expertise across Accenture strategy & consulting, technology, Accenture Song and operations.

The following is a sample of our sessions, which all focus on achieving digital business results faster than ever:

• Reimagining the what, where and how of work to thrive in an uncertain future. I’m looking forward to participating in this session with Peter Choo, Innovation Lead, Talent & Organization Strategy, North America and Danielle Logan, Modern, Sustainable Work Experience Lead, Accenture ServiceNow Business Group. We’ll be taking a closer look at why it’s important to balance the human, digital and physical components that combine to offer inspirational workplace experiences—while at the same time optimizing productivity and managing costs. ??
• The Talent Advantage:?The Impact on Customer Experience.?I’m also taking part in an invitation-only Knowledge: Executive Decisions program and panel hosted and facilitated by ServiceNow’s Senior Vice President, Erica Volini. We’re talking about the subject: “The Talent Advantage” which will further explore employee engagement that transforms customer experience—a topic close to my heart.
• Transforming the future of workplace at Accenture. Tami McNairy, ServiceNow Program and Delivery Lead and Fiona Anklesaria, Strategy and Solution Design Lead, will be sharing how we deployed ServiceNow Workplace Service Delivery to provide employees with modern digital workplace experiences. Attendees can learn how Accenture identified processes for success, overcame operational challenges and delivered capabilities to meet the needs of their employees during turbulent times.
• How to activate customer service as a value center and driver of business growth. Accenture ServiceNow Business Group Customer Service Offering Lead Daniel Quick, Senior Managing Director, Customer Growth Lead, Accenture Dawn Anderson and Jochen Hostalka Senior Vice President IT, Siemens Healthineers, Siemens Healthcare GmbH Sense team to outline the path that leads to embedding service across the entire customer journey. The topic includes Accenture research around how End to Endless Customer Service transforms service from reactive to regenerative. It’s all about our belief that to thrive in the Cloud Continuum, organizations need reimagined, high-quality service experiences—for customers and employees. And there’s the potential for 3.5X more revenue growth on the table as a result.
• How edge computing and the cloud continuum are spawning a new age of innovation. The Accenture Cloud First Chief Technologist Teresa Tung, Global Accenture ServiceNow Business Group Lead Dave Kanter and Kevin Barnard, Chief Strategist from ServiceNow will discuss how edge computing is extending cloud into the physical world—bringing data-driven insights and intelligence directly to people where they work, shop, dine and have fun. Attendees will hear about the work we are doing today on the edge and the benefits achieved by our customers who lead in the Cloud Continuum.?
• Why you should embrace cloud as a continuum of capabilities. Diving deeper into our cloud journey, this session features Accenture Senior Managing Director and Cloud First Lead Matt Coates and Jan Kudyba, Australia and New Zealand ServiceNow Business Group. They’ll be talking about how cloud is no longer a single entity—it’s a continuum of capabilities spanning public, private and edge. Attendees will learn the four keys to successfully realizing the cloud continuum’s potential and how we use ServiceNow as the control plane to seamlessly manage the continuum of capabilities.

I’m sure you’ll agree there’s already a great agenda with those sessions—and so much more to look forward to. Check out our Knowledge speaking agenda?for more and I hope to see you in person or virtually later this month.