Reaction vs. Response
Amrit Bajaj
Senior Program Manager at KPMG, Expert in Digital Transformation and Stakeholder Engagement
A cockroach flew from somewhere and sat on one Lady. She started screaming out of fear. With panic stricken face and trembling voice, she started doing jumping, with both her hands desperately trying to get rid of the cockroach. Her reaction was contagious, as everyone in her group got cranky to what was happening. The lady finally managed to push the cockroach to another lady in the group.
Now, it was the turn of the other lady in the group to continue the drama. The waiter rushed forward to their rescue. In the relay of throwing, the cockroach next fell upon the waiter. The waiter stood firm, composed himself and observed the behaviour of the cockroach on his shirt. When he was confident enough, he grabbed and threw it out with his fingers.
Sipping my coffee and watching the amusement, the antenna of my mind picked up a few thoughts and started wondering, was the cockroach responsible for their histrionic behaviour? If so, then why was the waiter not disturbed? He handled it near to perfection, without any chaos. It is not the cockroach, but the inability of the ladies to handle the disturbance caused by the cockroach that disturbed the ladies.
I realized even in my case then, it is not the shouting of my father or my boss that disturbs me, but it’s my inability to handle the disturbances caused by their shouting that disturbs me. It’s not the traffic jams on the road that disturbs me, but my inability to handle the disturbance caused by the traffic jam that disturbs me.
More than the problem, it’s my reaction to the problem that hurts me.
MORAL OF THE STORY:
This is one of the key reason why we are stresses in today’s corporate world. It’s our reaction to anything comes up. We need to understand the reference between reaction and response. We need to hold the reaction and start to respond. It will help in reducing the stress.
I understood, I should not react in life. I should always respond.
The women reacted, whereas the waiter responded.
Reactions are always instinctive whereas responses are always intellectual...