?? Reaching For The Stars
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The world's leading outsourcing marketplace and advisory.
Welcome to Gone Global, a look at the top stories and insights on remote work, global employment, distributed teams, outsourcing, and the future of work.
This is a condensed version of our flagship Gone Global newsletter.
OPINION
Blue Origin’s delayed liftoff
The space race is not just a battle of nations. It’s a battle of business and billionaires.
On Sunday, American aerospace manufacturer and space tech company Blue Origin, owned by Amazon’s Jeff Bezos, successfully launched a rocket carrying six tourists to the edge of space.
The launch comes after a nearly two-year hiatus prompted by a failed uncrewed test flight in 2022. That failure led to Blue Origin being outsmarted by Virgin Galactic , flying its first tourists a year later.
Like any business, commercial space travel demands a competitive edge. Business owners must then strive to push boundaries in an ever-evolving landscape.
While Blue Origin’s milestone marks an achievement for the commercial space tourism industry, I can't help but wonder if outsourcing could have helped Blue Origin launch its tourism rocket sooner.
The limitations of going it alone
Unprecedented endeavors like space tourism require extensive resources and financial investments. Cutting-edge functions can be challenging for companies to undertake solely in-house.?
Limited budgets and talent pools are common obstacles businesses face when attempting to do everything independently.?
They must look beyond their walls and into the “outer space” to access the skills and capabilities they need to thrive.
The power of the outsourced workforce
Outsourcing and offshoring offer a powerful solution for companies looking to access expert talent at affordable costs.
By leveraging a global staff, businesses can access specialized skills, increase efficiency, save costs, and focus on core strengths.?
Companies across various sectors have successfully harnessed the power of the global workforce to augment their in-house teams and drive growth—from IT and customer service to accounting and beyond.
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OFFSHORE & GLOBAL NEWS
Hottest takes from offshore staffing, remote, and the future of work!
AI Shakes Up Outsourcing: Jobs at Risk or Revenue Boost?
Recent developments from tech giants OpenAI and Google, such as the unveiling of new, faster, and more capable AI models – GPT-4o and Gemini 1.5 Flash , are a testament to the rapid advancement of AI. However, this progress comes with a stark warning: the rise of these advanced technologies could render up to half of job roles in the business process outsourcing (BPO) industry redundant .?
Infosys Chief Technology Officer Rafee Tarafdar warned, "The shift will happen where they will start focusing on more value creative work, rather than the regular work, which slowly will get eliminated."
Aman Mittal, vice president of Lovely Professional University, which is already testing an AI product that will automate routine tasks in its call center, explained, "I don’t need to put a person there, I just need to put AI, train it on my database and on my information. Queries could be answered by AI better and more efficiently."
While early adopters could see significant cost savings and competitive advantages, there are concerns about limitations of emotional intelligence in AI and hidden costs like energy usage.?
Despite challenges, AI holds the potential to positively impact manpower by handling labor-intensive tasks alongside human employees. This optimistic outlook is reinforced by a recent Tata Consultancy Services study, which reveals that 86% of business leaders are harnessing AI to drive revenue growth and foster innovation .?
Here’s what else to know today: