Reach Out
Earlier this year I completed 10yrs in business here in Australia. About a year in advance I took on one of the better business coaches I had come across in this time.
One reality that stood out in everything that had come my way was the amazing opportunity, a blessing to reach out to people in desperate need. I was fortunate to have so many people that I could help, in ways I hardly thought possible, but it seemed that really did not matter to them.
I see the current climate of change demanding people look beyond their selfishness and consider the other. A political and financial system so wrapped up in themselves that sitting an ethical exam has become the need of the hour. It took me back to my years at XIM, where the business ethics class was one of intrigue, more than anything else.
Which brings me to the phone call that stirred the need to put these thoughts together. A few years after I migrated to Australia, I was fortunate to have met a young family, much like mine and I got quite close to them as we sorted out finance and financial planning matters. They were the centre of a community and gave without measure of their time and talent.
A few weeks ago they were looking for a top up on their home loan to fund an overseas holiday and we went to the existing lender with all the documentation a few days later. After a week, there was a request for more documentation and information, which made them concerned. With less than a week togo, this morning the head of credit spoke with me to confirm servicing was not possible, so I called for her calculations and informed the client of the situation.
When I reviewed the calculations I found an error and clarified the same with the credit manager, who agreed to proceed with the application. I made a call to the client and explained what had transpired and updated her of the issue. She was concerned it was rather too late and I agreed. Not long ago I got the phone call - Thanks for reaching out ... it is just knowing that everything is alright will help me enjoy the holiday with the family.
So don't feel bad to reach out, you can bring hope where it has been lost.
Kiran