Re-Post Part 2 - Asterisk as inexpensive Answering Machine Detection (AMD)
The following are some quick links and summary to a recent blog post Michael Mastro created for the Telecom Reseller to describe an innovative solution to address answering machine detection (AMD).
Quick Links
Introduction
In my last blog I described using the Asterisk software as an inexpensive AMD appliance in lieu of expensive licensed equipment from major manufacturers. The hidden costs of doing this, were the obstacles encountered during the way… which of course cost time instead of money. So, in part 2, I will describe the issues we encountered during deployment so as to pass along these savings as best as I can.
Using Asterisk as an inexpensive Answering Machine Detection (AMD) appliance
The following 5 issues were the major obstacles and will be described in more detail below:
- Missing Calling Party in Invite Header
- UCID required for proper integration with CTI
- Asterisk needs to modify the Refer Header to maintain UCID
- CTI server required to get Calling Party
- Genesys Timestamp on call was not immediate
First, I must note that we are working on an old Avaya 5.2 CM system, so some of this may not apply to newer versions. But nonetheless, these issues must be resolved either natively or in some other way.
About Mike Mastro | President & CEO
A 35-year veteran of the telecom industry, Mike Mastro has witnessed the evolution of the contact center from its infancy to its present state of the art complexity. The Primas CX platform is his answer to the challenges that many institutions face as they endeavor to harness available technologies in effectively satisfying the needs of their members, employees, operations and business.