RDG News | July 2024 Issue
EXCLUSIVE NEWS, INSIGHTS, EVENTS AND CONTENT
We’re Australasia’s most awarded retail advisory and consultancy firm. For over 18 years, we’ve built insights-driven, high-performance retail for the region’s leading “Fit for Business?” retailers.
In this issue:
? Whitepapers
? Events Calendar
? RDG Online Academy
? Essential Content
? Keynote Speaking
? Expert Media Commentary
? Stats for Retail CEOs
? Engage With Experts
We're built by retailers for retailers. Our proven methodologies continue to guide businesses in achieving their business goals, through our three service offerings and the RDG Online Academy.
We build and support our franchise partners and clients in their quest to develop "Fit for Business?" skills, while working closely with our corporate clients to create sustainable retail that's consistent, scalable, and replicable.
Whitepapers
If you're looking for solid retail gold, our whitepapers are your source. Jam-packed with industry news, insights, and trends, get all your need-to-know here.
1. Digital Marketplaces: A Global Study of Your Next Growth Channel
As the Australian elected member of Ebeltoft Group, a global alliance of retail experts, we proudly present the Digital Marketplaces: A Global Study of Your Next Growth Channel whitepaper.
With a projected global 2024 gross merchandise value of $3.8 trillion, digital marketplaces are commanding greater investment and attention from traditional retailers and branded manufacturers. This whitepaper considers the role of both brands and retailers in redefining the role of marketplaces.
2. High-Performance Retail Framework 2024 Whitepaper
Customers are asking for a more consistent level of sales and service delivery to gain their greater loyalty.
The High-Performance Retail Framework That Delivers Dependable ROI whitepaper is a collaboration between 3 key divisions of #RetailDoctorGroup namely:
?? Operations and Strategic Advisory
Our latest whitepaper is a groundbreaking approach to achieving consistent sales growth, enhancing your service levels, and creating high-performance retail you can depend on. Learn more about:
Events Calendar
Every month Retail Doctor Group hosts or attends a series of retail industry events . Our newsletter and social media accounts bring you feedback, photographs, and videos that put you "in the moment".
Described by the Australian Retailers Association (ARA) as ‘inspiring’ and ‘insightful’, the Retail Doctor Group Fit for Business? Breakfasts and exclusive CEO networking breakfasts are an annual series of well-respected and high profile events in the retail calendar.
3. Online Retailer's Conference & Expo
Australia's largest e-commerce conference & expo was held at ICC Sydney from 23-24 July 2024.
Our head of Insights, Anastasia Lloyd-wallis moderated the Customer Experience Excellence Track at OnlineRetailer 2024, where the panel spoke about the key areas retailers should focus on to improve their CX and the importance of knowing your customers on an emotional level.
The Retail Doctor Academy
The Retail Doctor Academy recently launched it's own LinkedIn account, dedicated to all things trending and relevant to retail learning. If you haven't yet had a chance to check it out, follow the link below to read more.
After 18+ years of experience working with world-class retailers, we've distilled our knowledge into a range of training solutions designed to elevate your retail business and improve your performance.
4. The Art of Cross-Selling and Upselling
Mastering the art of upselling is not just about increasing sales - it's about creating value for your customers and building lasting relationships. However, it requires a delicate balance of skills, knowledge, and customer understanding.
Don't let valuable upselling opportunities slip away. Elevate your team's skills and unlock the full potential of your retail business.
Contact Simon Neilson for your ???????? Retail Doctor Academy learning and development assessment today!
The Retail Doctor Academy is built by retailers for retailers.
Whether you're an individual looking to upskill or a business aiming to train your entire team, we've got you covered.
Essential Content
ICYMI, here we highlight standout content that you may have missed throughout the month.
5. Featured Webinars & Podcasts
Produced by Russell Padmore , we're excited to bring you global perspectives on shifting consumer sentiment about the use of automated self-checkout systems.
Hear from Brian Walker , CEO and Founder of Retail Doctor Group, as we explore the global trend of automated checkouts in retail. Brian brings his wealth of retail expertise to shed light on this controversial shift in the Australasian shopping experience in BBC Sounds' Business Daily segment.
Brian Walker recently joined Ivan Schwartz 's Points4Purpose webinar as a retail expert to discuss "6 Must-Do Retail Activities to Stay Ahead in 2024 and Beyond".
Join Brian Walker, Adam Posner, and John Harris as they highlight?the importance of understanding customer needs, creating a seamless shopping experience, and tailoring marketing programs to fit customer behaviours and preferences.
6. From the Blog
Why do customers choose certain brands over others or brand-name products over generic? The answer lies in the Limbic Brain, which is responsible for memories, feelings, loyalty, and value judgments.
领英推荐
Selling With Neuroscience: How the Brain Influences Consumer Behaviour
And the only way retailers can understand why consumers connect with certain brands is by understanding their personality and their subconscious emotional drivers. To do this, retailers need to move on from the classic approaches of demographic profiling to more of personality profiling.
7. From Our Social Accounts
For retail CEOs, ???????????????????? ???????????????????????? ?????????? ?????? ?????????????? ???? ?????????????? for building and maintaining customer loyalty, especially during challenging economic times.
Retail Doctor Group's most recent study reveals crucial insights into achieving high-performance retail - a must-read for ?????????? ???????????? ??????!
Key findings from our Customer Loyalty report indicate that keeping customers happy is harder than ever these days! With so many choices, how do you get people to keep coming back to your stores?
Keynote Speaking
We understand what makes retailers and brands successful.
8. Learn from the Best of the Best
Our CEO and Founder, Brian Walker , is among the Top 50 Global Retail Influencers, with more than 3 decades of retail expertise to inform his strategy. He is regarded as one of Australia's top 10 retail futurists and provides audiences with insights into the Future of Retail, digital disruption, trends in retail, AI and data analytics, and so much more.
COO and Head of Insights, Anastasia Lloyd-wallis is a highly-praised speaker who helps her audiences understand consumer insights and behaviours. She is dedicated to cutting-edge consumer research and lends her hands-on experience to every talk, unveiling the latest research on human decision-making and how to use insights to create actionable competitive advantages.
Expert Media Commentary
Anastasia and Brian are featured regularly in the news and on television, sought after for their expert commentary.
For retail commentary from our experts, email [email protected] or call us on +61 2 9460 2882.
9. Sunrise Channel 7
Celebrating 50 years since the first barcode was scanned, major retailers are now bringing in next-gen barcodes on products.
What does this mean for retailers and consumers?
10. 9 News
The traditional dinner routine is undergoing a significant transformation, with a shift towards last-minute meal decisions among Australian consumers, presenting both challenges and opportunities in the retail food sector.
Don't miss Anastasia's critical insight on the Future of Retail and consumer behaviour.
Stats for Retail CEOs
Vital Retail Statistics from Australian Bureau of Statistics.
11. Australian Bureau of Statistics
The seasonally adjusted estimate rose 2.9% compared with June 2024 and rose 0.5% on a month-on-month basis.
The following industries changed in trend terms in July 2024 from the previous month:
The following states and territories changed in trend terms in July 2024:
Be the Best Retailer You Can Be
Subscribe to RDG TV for webinar recordings and insightful retail content.
11. Engage With Experts
Meet the team on social media. Connect with our retail leaders today and join the conversation.
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Copyright ? 2024 RDG Insights, All rights reserved.
Retail Doctor Group
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