rater8's December Buzz Newsletter

?? University Eye Specialists' Reputation Achieves Perfect Vision

University Eye Specialists has been providing top-notch care for almost 90 years. But even with a stellar reputation in Knoxville, they knew they needed to step up their online game.

Enter rater8.

In just 10 months, University Eye Specialists saw their online reviews skyrocket by 6,696% — from 139 to 9,446 reviews!?

"We didn't have the success [with our previous vendor] that we're experiencing right now with rater8," said Director of Operations, Sam Winnegrad, MBA, NCLE-AC . "It wasn't as robust. rater8 has been a positive change and is actually going to help build our business."

They're now dominating the competitive Knoxville market, with their doctors topping search results for terms like "best eye doctor in Knoxville" — making them the go-to choice for eye care.

TL;DR

• 6,696% increase in online reviews: From 139 to 9,446 patient reviews in just 10 months!
• 4.90 star rating: A massive jump from 4.43 stars.
• Greater Google visibility:?Now at the top of search results in Knoxville.
• Proactive service recovery: rater8's low rating alerts put issues front and center for fast resolution.

This is what happens when you pair stellar care with a smart reputation strategy— check out the full success story on the rater8 blog.

?? Reputation Rx

Unwrapping the Potential of Patient Feedback

As 2024 comes to a close, patients are racing against the calendar, not just to complete their holiday shopping, but also to schedule end-of-year medical appointments.

For medical practices, this seasonal rush presents more than just full waiting rooms; it’s an opportunity to strengthen your online presence and gather meaningful patient feedback to carry into the new year.

In our latest guest-contributed article for Electronic Health Reporter, rater8's Founder & CEO, Evan Steele, explores why the gift of patient feedback matters during the holidays and how practices can take advantage of increased patient engagement during the most wonderful time of the year.

READ: Unwrapping the Potential of Patient Feedback

??One Less Thing on Your Plate This Holiday Season

'Tis the season for less stress.?

With rater8's AI-assisted review responses, you can skip the scramble to reply to every patient review and let our HIPAA-compliant AI handle the heavy lifting, all from our centralized dashboard.

It's like having a little holiday helper for your practice, so you can focus on patients, not paperwork, and maybe even sneak a cookie from the breakroom.

Visit the rater8 blog to learn more about AI-assisted review responses.

?? Best of the Blog: 2024

• Get ready — the 2024 Practice Excellence Awards are coming soon! If you missed this year's epic lineup of top-tier practices, don't worry. We've got the winners all wrapped up for you. READ: 2023 rater8 Practice Excellence Awards
• 2024 saw a great lineup of rater8 webinars! In this session, rater8's Founder and CEO, Evan Steele, offers a crash course on crafting your practice's narrative and building a solid trust marketing strategy. WATCH: A Negative Review a Day Keeps Patients Away: Crafting Your Practice’s Narrative
• Still on the fence about reputation management? Let us show you 10 features that make rater8 a cut above the rest. Spoiler alert: We're not just another reputation management solution. READ: What Sets rater8 Apart From the Rest

Get in Touch

Have a question or want to learn more about rater8? We want to hear from you! Drop us an email at [email protected]! ??