Rapport Is Key

It is said that getting into rapport is key to creating great business relationships. Anyone doing any kind of business; doctors, lawyers, accounts, manufactures, store clerks, and salespeople should all get into rapport from the start of a new relationship and keep it going throughout. 

Remember, people like to do business with people who are like them. Rapport building starts from the first “Hello” and never stops. One key to getting into rapport for business is active listening. Make sure whomever you are interacting with knows you hear them. This is accomplished by paraphrasing what they said throughout the conversation. 

Also, mirror them with words, voice tonality, posture, and style. Ask pointed questions that gets that other person speaking about themselves, their favorite subject. 

Empathize with them, connect on an emotional level; be real, and authentic. People can sense insincerity as well as sincerity. 

Keep the rapport going should they call you and are placed On-Hold with a custom-crafted On-Hold message from HoldMasters. 

Since 1987 HoldMasters has been helping both Fortune 500 companies, mom and pop businesses, and home-based businesses, maintain that emotional connection as well as their marketing and branding messages to their clients and prospects, around the nation to enable them to increase their ROI with custom On-Hold-Messages. It enables you to up-sell and cross-sell; it makes a small business sound big and a big business sound friendly. 

Let HoldMasters help you when your business is on the line.