Rapport-Building Techniques: The Power of Connection
As interviewers, we often share with colleagues how we fared with our various investigations and subsequent interviews.
We spend a great deal of time discussing our favorite parts of the interview–the rationalization(s), handling the denial(s), and ultimately how and when we got the submission.
However, one aspect of the loss prevention interrogation or interview that doesn’t get as much attention in these discussions is the establishment of rapport with the individual.
It may be that time invested on rapport-building techniques in an hashtag#interview is time well spent. https://bit.ly/2OjRABI
Loss Prevention Executive
6 年Great article!! I remember one of the first things I was taught doing investigations was to find out as much as possible about the person(s) I was.going to be interviewing. Many thanks to William Bragg/Bamberger's I&I Team....circa 1977
Retail Business Professional | Expertise in Asset Protection, Audit, Risk Management, Safety, and Operational Excellence.
6 年Building rapport starts and continues to co-exist in parallel with your investigation - there are many a small thing related to a suspects personality, family, hobbies, interests, lifestyle that have allowed me to end interviews with not only an admission statement to resolve the investigation, but 9/10 times, a handshake and a thank you from the suspect for treating them as a person; showing respect, empathy, understanding, and being able to relate to their specific circumstances that led to their behaviors. There is a difference between criminal behavior and a person “being a criminal” - if you focus on separating the behavior from the person - treating each as it should be treated - you will have successful outcomes in your interviews. Interviewers that cannot separate those two things will tend to struggle more in achieving admissions.
Business Owner at Wall Magic LLC
6 年This will make or break the deal