Rapid Action, Strong Results

Unexpected incidents happen in the world of maritime transport, leaving significant financial and operational impacts. One such incident occurred off the coast of Kamsar, Guinea, where a barge carrying 3,637 tons of bauxite ran aground. This case study highlights how BARBUSS, through rapid intervention and expert claims handling, successfully navigated the challenges of this incident and secured a favorable settlement.

The BARBUSS Approach: Proactive and Persistent

Upon receiving the assignment, BARBUSS immediately took several key steps:

• Claim Presentation: The team promptly presented the claim to the captain and owner of the barge, laying the groundwork for further action. Speed in addressing the issue was critical to avoid further delays and complications.
• Obtaining Warranty: One of the top priorities was securing a warranty through a Letter of Undertaking. This document guaranteed that the claim process would move forward without delay, and BARBUSS successfully obtained it after persistent communication with the barge owners and captain.
• Claims Coordination: Working closely with the Claims Coordination team, BARBUSS gathered the necessary documents for a survey of the damage. This comprehensive approach ensured that no details were overlooked, positioning BARBUSS for a solid recovery negotiation.
• Survey and Negotiation: Once the survey was completed, BARBUSS continued its persistent approach, engaging with the opposing parties to negotiate a settlement. The team’s focus was on achieving the best possible outcome, pushing for an amicable resolution that would satisfy both parties.

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The Outcome: A Smooth Recovery

BARBUSS’ proactive and determined approach paid off. Initially, the team secured a settlement offer of 50% of the claimed amount. However, through further negotiation, they were able to raise this to 65%, ensuring a favorable resolution for the client. The smooth handling of the case demonstrated BARBUSS’ ability to deliver efficient and effective claims management, even in complex maritime incidents.

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Client Feedback: A Job Well Done

The client was highly satisfied with the outcome and commended the BARBUSS team for their hard work and dedication. The prompt response, effective communication, and skilled negotiations were key factors in the successful resolution of the claim.

In incidents like these, where time is critical and stakes are high, BARBUSS proves that its proactive, results-driven approach makes all the difference. This case not only highlights the company’s capabilities but also reaffirms its commitment to providing exceptional service in every claim it handles.

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