Rangoli Department.... I am so sorry, it is actually Human Resource Management Department. But then who is to blame for this confusion?
Narendra Singh Chandel
Head I Human Resources I Global HR Leader I Recruitment Strategist I Culture Evangelist I Inclusivity Torch Bearer I Ex. TCS I Ex. Newgen I
It was year 2008 when I visited first MBA Institute to recruit
HR Students as trainee’s (being called as “Pitstopper” in TCS)
and I was aghast to see the reality -
- In the class of 30, the total students were only 22 (while for
all other specializations like Marketing, Finance, operations
etc. it was difficult to get seat in the same college)
- Of those 22, the gender ratio was not skewed but upside down,
ie. 19 girls and only 3 boys.
- On further enquiry I found that most of the girls opted for HR
on parent’s direction (not advice) as this being easy going role
without much expectations.
In last 15 years things must have improved a bit but largely you
would agree with me that there is critical shortage of talent in
HR Function and you would vouch that its because of this you see
that a function which has appx. 90% females in lower grades have
appx. 70% males in top grades including Head’s of HR for various
organizations.
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An entrepreneur starts the company and her focus for initial few
years is to somehow make it stand. So she focuses on only
essentials, while marketing, sales, production of goods/services
are important tasks and which are done by handpicked/known people
with direct link to owner herself. With time as company grows to
20-30 employees, it requires a receptionist, who happens to be
multi-talented and gradually takes over responsibility of managing
all administrative tasks to run the office. In few years the company
has bigger headcount and with that this multi talented lady has
already earned trust of the owner so is being made responsible to
manage another function ie. Human Resources. And the journey of HR
function begins in the organization.
Once the organization reaches 15-20 Mn USD in revenue, a need is
strongly felt to have a seasoned HR Professional to lead the department
with clear HR Functions. But…… data has a very different story to tell.
- Of the companies gets registered, 20% fail within first year.
- 65.7% companies fail within 10 years of establishment
- Of the remaining 4.3%, less then 1% reach 1 Mn in revenue.
- Of the 1% that reach 1 Mn, less then .1% reach 10 Mn in revenue
- And finally of the .1% only 1932 organizations worldwide have
reached 1 Bn mark.
The point being that almost 90% of the organizations never get to see
an organized and mature HR Department and hence the students passing
out from college befits the initial needs of industry to be doing
jack of all trade tasks of so called HR function with uncertain
outcomes.
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Human Resource Management as function has matured over 3 centuries of
existence and its relevance became evident in last 75 years. The overall
purpose of Human Resources (HR) is to ensure that the organization is
able to achieve success through people.
Various organizations use different term for this department to include,
“Human Capital Management”, "organizational management", "manpower
management", "talent management", "personnel management", "workforce
management", and simply "people management" but more or less the
expectations from the department are -
- aligning Human Resources strategy with business strategy
- re-engineering organization processes
- listening and responding to employees
- managing transformation and change
At the macro-level, HR is in charge of overseeing organizational?
“leadership”?and?“culture”. At operational level HR ensures compliance
to labor laws depending on jurisdiction.
In circumstances where employees desire and are legally authorized to
hold a?collective bargaining agreement, HR will typically also serve
as the company's primary liaison with the employee's representatives
(usually a?labor union).
While having said above, The?Chief HR Officer?or HR Director is the
highest ranking HR executive in most companies. He or she typically
reports directly to the?chief executive officer.
In my experience, one can view the maturity of HR as function when
HR Director is part of board meetings and works very closely with
the?Board of Directors?on?CEO and other critical role’s succession.
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Above are 3 broad categories of HR that exists in various organizations
depending on their maturity level but the key point is still the same,
If HR needs to meaningfully contribute in the success of organization
by strategizing its recruitment strategies, talent management,
engagement, rewarding talent and building culture then the focus of
Industry needs to change in expecting quality which will bring change
at very grass root level in the kind of people that shall join MBA
and other specialized courses aspiring to become HR Professionals.
What do you think?
Possibilist
1 年This function should be responsible for strategically analysing the strengths and weakness of employees and put them at right place to achieve organizational goals. Operational functions payroll, attendance, data management should be left with automation with help of AI.
Director Talent Acquisition | International Recruitment | Building Teams | Tech-Driven, Empathetic, Ever-Evolving
1 年Very well written.. The evolution of Human Resources from a traditional function to a strategic decision-maker is a vital transformation that can significantly impact an organization's success.