Radiant Digital Awarded Contract to Enhance Customer Experience for USDA's Natural Resources Conservation Service

[Washington, D.C. – December?9, 2024] – Radiant Digital is thrilled to announce a new contract awarded by the U.S. Department of Agriculture's (USDA) Natural Resources Conservation Service (NRCS) to deliver innovative customer experience (CX) services. This award underscores Radiant Digital’s commitment to supporting federal agencies with expert services and enabling technologies to guide the CX transformation journey.?

Through this multi-year Blanket Purchase Agreement (BPA), Radiant Digital will partner with NRCS to provide actionable service design recommendations that align with NRCS’s mission and customer needs. Radiant Digital will bring its expertise in CX strategy, qualitative and quantitative research and analysis, data management, business process analysis, and service design to help NRCS better serve its stakeholders, including agricultural producers and conservation partners.??

"We are honored to be selected by NRCS to support their customer experience initiatives," said Dr. Shankar Rachakonda, CEO at Radiant Digital. "By reimagining how technology and customer insights work together, we’re not just enhancing accessibility and efficiency—we’re creating a future where government services are seamlessly responsive to the needs of the agricultural community and beyond."?

About Radiant Digital?

Radiant Digital empowers organizations with the tools, insights, and technology necessary to thrive in an increasingly complex digital landscape. Radiant Digital serves clients across federal and local government, healthcare, and commercial enterprises.?

Media Contact?

Christa Lannom?

Communications & Digital Marketing Manager?

Radiant Digital?

[email protected]??