A Quick Technique for Building Trust with Employees
In thriving healthcare organizations, trusting relationships are a foundational piece of the culture.?Trust?is mutual: we tend to trust people who also trust us. That’s why one of the best ways for leaders to?build?trust is to?show?trust.
Here is?an action that demonstrates trust:
?When working on a problem, ask employees for help. Share a situation or a challenge and ask employees “What do you think?” Some people will need more time. Ask them to think about the situation or challenge and get back with you. When a person brings a problem to you, before giving your thoughts ask the person or group what they recommend.?
An example: Lately, supplies on the med/surg unit keep running low. This is creating patient issues and extra work and delays for the staff. As the manager came on the unit, staff members said: "We keep running low on certain supplies." Instead of giving a solution, the manager asked the staff, "What do you recommend?" The staff discussed the situation and came to the manager with adjusted inventory levels based on the increased number of patients.?By responding this way to the challenge, the manager showed trust and confidence.?
Another item is to share your thoughts and say, "I may be missing something or seeing this wrong. I would appreciate your feedback on it. What do you think?"?
Asking employees their opinion shows that you trust and value their input. They often have great ideas (this makes sense as they are closest to the action), and when you implement them, you naturally get good buy-in. It also encourages the kind of innovative thinking that’s a must in our rapidly changing industry.
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Check out?The Human Margin: Building the Foundations of Trust?for??more tips and tactics you can put into practice right away.
?? Questions? Contact me at [email protected]
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Organizational psychologist, consultant and leader, helping organizations and their people to achieve the future they desire by being the best they can be.
6 个月Thank you Quint and others. Trust is so huge in impact on employee engagement and organizational success. Another good reference is Covey's "Speed of Trust." That trust begets trust, and leaders should go first, is one of my most valuable lessons.
Author of "Imagine A Boss This Good". My strength: Masterfully understanding the human experience. ??. Custodial Supervisor by trade.
6 个月"When you implement them" - key piece at the end. Very good posting. Like it.
Transformational Leader, Senior Manager, RN, Certified Coach & Change Practitioner, Higher Ed Faculty Leader
6 个月??
Director, Kaiser Permanente | Executive Coach | Former RN Empowering Excellence in Patient Experience, Employee Engagement, & Leadership. ???? ???? ????
6 个月Very interesting! Thank you, Quint!
Retired CFO/CAO Hazelden Betty Ford Foundation. Board Treasurer, Steve Rummler Hope Network
6 个月Your short article is rich in content and messaging - Spot-on!