Quest's IT Hardware Maintenance Services
Quest International Inc.
Quest is a leading global post sales service support partner for original equipment manufacturers worldwide.
At Quest, we recognize that downtime equals lost revenue. This is why we provide responsive, cost-effective onsite service and support—including 3rd party onsite IT hardware maintenance—to organizations and businesses of any size.
Our break/fix repair and Install, Move, Add, and Change (IMAC) services dovetail neatly within our end-to-end approach to IT services—or as a standalone solution. Bottom line? Lower overall costs, higher productivity, and all-in-one accountability.
Here, we’ll discuss our IT hardware maintenance services in detail, including what they are, who they are for, and why they are beneficial to our clients.
Onsite Break/Fix and IMAC Solutions
Although a proactive model of managed IT services is often a smarter strategic choice, the following options may be the most cost-effective approach for certain situations:
(Note: IMAC refers to the IT management services product life cycle support installation, de-installation, and system changes).
Quest’s team of field service technicians can supplement your internal IT support resources by providing additional bandwidth, expertise, and geographic coverage. Let us right-size our break/fix and IMAC services to fit your needs, including:
Who Are Break/Fix and IMAC Services For?
Many of our customers find our break/fix and IMAC services most valuable for:
Why Select Break/Fix and IMAC Services?
Quest’s break/fix and IMAC services are designed to be cost-effective and fit within your overall support strategy.
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Whether we’re supplementing your internal team on unique or legacy systems, maintaining end-of-life products, or supporting remote locations, Quest offers clear advantages including:
Quality
Quality is the cornerstone that our decades of success are built upon. Quest engineers and mobile field service technicians are trained and quality certified on an extensive array of device and hardware types.
Significant Cost Savings
Quest’s break/fix and IMAC services are designed to provide significant cost savings up to 70% extended support pricing of the Original Equipment Manufacturer, whether your business faces climbing maintenance costs or the OEM no longer offers hardware support, working with a partner like Quest encourages your business to invest in true business needs over costly hardware maintenance.
A Worldwide Network
With our global network of field service techs and engineers, support is always close by. Break/fix and IMAC are part of our end-to-end IT services that span offices, alliances, and partners in North America, Central America, South America, Europe, Asia, Australia, and Africa.
Legacy and End-Of-Life Systems
Quest specializes in extending the useful life of current and legacy IT systems at a substantially lower cost than OEM programs. These savings can be especially significant in heterogeneous environments with multiple, disparate product lines.
Real-time Requests and Visibility
Our cloud-based asset tracking and service portal, QuestNet?, allows online requests and the real-time status of tickets to enhance visibility and resolution.
Why Quest?
As the leading 3rd party hardware maintenance provider for IT equipment, Quest also provides 24x7x365 core infrastructure management, as well as 24x7 infrastructure monitoring, response, and remediation. Services include patch management, data backup & recovery, managed security, and more.
Trust Quest to keep you up and running.?Get in touch?today. Then, read on to learn more about our?3rd party onsite hardware maintenance?solutions.