Questrade Financial Group - The values that guide us
At Questrade Financial Group, our values are not just a poster on the wall. They are the compass that guides our beliefs, norms, and atmosphere -- steering us towards an exceptional culture as we expand our organization and chart a path towards revolutionized financial services for Canadians.
Our values are integral to how we work and interact. They open up limitless possibilities, not just for our customers but also for those who build their careers with us. So, what are they? The values that guide us at Questrade are captured in the acronym IQTECH.
I– Innovative – Following the unconventional path is essential for innovation. For this reason, we always ask ourselves, "Why not?" We don't just accept the status quo; instead, we fearlessly take risks to pursue our goals and find new ways to add value for our customers.?
This mindset and commitment to our customers led to Questrade becoming a trailblazer in the financial services industry. We were the first financial institution to offer the First Home Savings Account in Canada , among other groundbreaking achievements.
Fostering innovation doesn't only happen through radical change; it's also developed in incremental improvements to our daily work. As a growing business, we constantly evolve our processes and procedures to offer innovative solutions that set us apart from the competition. Here, you are empowered to make a difference.
Q– Curious and Optimistic – Our sense of curiosity drives us to ask insightful questions and put in the effort required to obtain answers. Not only that, it allows us to identify opportunities in any challenge and focus on the positive aspects of every situation, as we leave no stone unturned in the pursuit of solutions.?
We approach problems with an attitude that says there’s a solution for this rather than it can’t be done. This means that growth is a constant for our organization and people; Questraders are constantly growing and learning new skills. Our goal is to provide the maximum positive impact for our customers – and employees.?
T– Team-oriented & think enterprise-wide – Our approach to teamwork is based on the principle of One Team united with One Dream. We work together, win together, lose together – and come back stronger together. Sharing our success makes achieving our goals more fulfilling, and having a supportive team makes navigating challenges easier.
Every Questrader is a crucial team member, each with a unique perspective. Across lines of business, we value different input and opinions; this creates and encourages open communication – all while prioritizing that all employers are treated with respect and dignity.
This shows up daily; we work together within and across departments to accomplish our tasks. We are always willing to assist our team in reaching our collective goals. That collaboration is ingrained in our culture, and we appreciate each other's contributions. We show appreciation for each other's contributions by giving shoutouts and thank yous daily. Every year, we throw a fantastic QFG annual awards party to celebrate our achievements and people, where teams and peers nominate individuals who genuinely embody one or more of our IQTECH values.
E– Entrepreneurial & Agile – Success often requires the courage to fail, the strength to learn from mistakes, and the ability to adapt to change or feedback. At Questrade, we seek valuable opportunities to achieve business goals and experiment with new ideas. When we identify an opportunity, we act quickly and fearlessly to respond to any challenge that comes our way.
We challenge assumptions, promote creativity, and encourage critical thinking. We empower our team to take ownership and initiative to ensure that we foster our culture of innovation and maintain our competitive edge.
C– Customer-Centric – We are customer-obsessed and strive to make things easy for our customers. To do so, we start by putting ourselves in their shoes. This helps us develop products and services that genuinely enhance their lives. Our commitment to customer service is not limited to a single department; organization-wide, we all work together to go the extra mile and exceed customer expectations.
We care deeply about enhancing the lives of our customers and are always actively listening to their needs so we can provide exceptional service. Our core focus is always adding value to their lives through our innovative, excellent services and solutions. Our team of subject matter experts works cohesively to ensure that our customers receive nothing less than the best service. As a result, we were awarded the DALBAR Seal of Service Excellence for the sixth consecutive year in 2023, among other awards for service excellence.
This exceptional service is celebrated – and rewarded. Regularly, our Executives share customer success stories we call “positive pinks” to recognize employees who go above and beyond.
H– Honest with Integrity – We tell the truth and express our thoughts with respect and humility. Whether we succeed or fail, we remain genuine and fair. Most importantly, we uphold our integrity, permeating every aspect of our work.
Being honest also means providing constructive feedback – on projects and our performance. We offer genuine, helpful, professional feedback and are willing to receive the same. This helps create an environment where all employees have the confidence to express their opinions, even if they differ from everyone else’s in the room, while having the humility to listen and learn from others.
Questrade is an amazing place to work. You will do meaningful work here,? contributing to something bigger than yourself. If our values appeal to you and you want to work with like-minded individuals, then Questrade is the perfect place for you.
Shape your future with us. Check out our open positions at https://www.questrade.com/about-us/careers and join our team.