A question to integrate customer insights

Questions are the stepping stones of the unknown. If you’re navigating through high-stakes moments of disruption, and particularly if you’re leading a team, mastering the art of questions becomes a leadership tool that is critical to your success.

In our newsletter's second year, the promise remains -?one question, once a week. It’s the cognitive kick-starter that takes only five seconds to read but is packed with endless possibilities.

The topic of customers is an interesting one in most organisations I work with. Customer-centricity is a common aspiration. However, when you scratch below the surface, there are often significant discrepancies that cause silos and misalignment.

Customers perceive that your organisation offers them potential value when it addresses key needs that are relevant and important to them. When your organisation meets customers’ needs better than anyone else – and does so at an acceptable price – customers buy its products. Further, when your organisation is able to deliver those products effectively, it drives profitability and growth and thus, it creates Economic-Value.

Ask this question to your team early on to gain invaluable insights on how to move forward.?

Customer feedback is invaluable for shaping strategy. Evaluate how your team is using customer insights to inform decisions and improve products or services.

About Kate Christiansen

Kate Christiansen has spent almost three decades mastering moments that matter. You know the ones! Those inflection points at work or in life that are created by disruption, confront us with the unknown and offer the possibility of a brighter or more challenging future.

Kate believes that moments that matter don’t ‘just happen’. They are ours to create. However, only if we embrace an unconventional and intentional way of thinking. This enables us to activate, articulate then navigate moments effectively and ultimately determines whether we miss, muddle-through or master the ones that really matter.

Kate is not just a facilitator; she's a catalyst for cognitive and strategic breakthroughs. Known for her dynamic approach and profound questions, Kate partners with leaders, teams, and organisations who are ready to think differently and harness the transformative power of disruption.

When the time is right, here are 3 ways we can work together:

• Set your new strategy up for success (before you start) - If your team or organisation has reached an inflection point, get it right the first time by having energising conversations that start in the right place, getting people on the same page from the beginning and making delivery easier.
• Speaking - Give your off-site event the high-energy, connected start it needs with a Curly Keynote or kick status-quo thinking out of its comfort zone with a Curly Question Session at your next Executive Team meeting.
• Workshops – These are perfect if you need leaders and teams using the unique power of 'questioneering' to think outside the box, build a more innovative culture and navigate complex challenges both confidently and collaboratively.

Learn more at katechristiansen.com.au or book a quick catch-up call here.

#curlyquestions #masteringthemoments #unstoppableteams