Quantic India witnesses the success of 4th Edition CX Excellence Awards 2024, Transforming CX from Vision to Value

Quantic India’s 4th Edition CX Excellence Awards 2024 was an extraordinary celebration of the decade’s most remarkable revolution. This year’s awards were a spectacular showcase of the best Customer Experience initiatives nationwide, and attendees from various sectors were impressed when they explored the groundbreaking solutions at our event.

The 4th Edition CX Excellence Awards 2024 hosted by Quantic India was a momentous occasion, featuring some of the most informative and innovative panel discussions by experts in the field of customer experience. From industry leaders to professional and expert practitioners, the esteemed panellists shared their valuable insights on a wide range of topics, including cutting-edge technologies shaping the future of Omni-channel success. Attendees were enthralled as they gained valuable knowledge on Operationalizing cost-effective customer experience (CX) involves leveraging cutting-edge technologies like AI, IoT, and automation to decode customer insights and optimize their experience. Emerging technologies shape future CX by meeting evolving demands and ensuring agility against disruptions. Integrating GenAI across touchpoints creates cohesive customer journeys, balancing automation with the human touch.

Attendees experienced a unique opportunity to engage with over 20+ speakers representing diverse perspectives and domains. They also had the valuable chance to interact with award-winning representatives from over 80+ organisations and network with solution providers, all conveniently located under one roof. The event provided a comprehensive and insightful exploration of the dynamic landscape of customer experience, leaving attendees inspired and informed.

Panel 1: Future-Proofing CX: Navigating Emerging Tech for Ever-Evolving Demands

Expert Moderator of the Panel:?

• Fasih Abbas M : Senior Director & Head of Customer Success, Cashfree

Esteemed Panel Speakers:?

• Priyaah Sundaraam : Vice President – Head of Customer Experience and Fulfilment, Cleartrip
• Vijay Jituri : Head Service Excellence, CRED
• Subhajit Chakraborty : Vice President- Customer Experience, mPokket?
• Gurpreet Jolly : Head – Customer Experience & Service Delivery, AJIO.com
• Dhira D : Deputy General Manager Customer Experience, Duroflex
• Mohammed Khazi : Vice President Customer Service, Paytm Payments Bank
• Girish Rao : AVP – Product and Partnerships, Route Mobile Limited

Panel 2: Predict, Personalise and Perform: Unleashing GenAI for Next-Level CX?

Expert Moderator of the Panel:?

• Rajiv N : GM & Head of Social Media & Customer Experience, Airtel India

Esteemed Panel Speakers:?

• Ranjit Kumar : Head Of Customer Experience, Ninjacart
• Vindhya Shanmugam : Sr Director – Cx Growth, Search & Payments, Myntra
• Aalok R Pradhan : Head – Contact Centre Ops, CX, COE – Digital & AI, TVS Motor Company
• Padmanaban T A : DGM & Head of Digital Projects, Karnataka Bank
• Arjun K Sriram : Head – Customer Trust and Experience Fast Fashion, Reliance Retail
• Riveena Kaur : Deputy General Manager-Customer Experience, Landmark Group
• Ankit Jain : Chief Revenue Officer, OneXtel

Panel 3: Charting CX Success: From the Boardroom to the Bottom Line.

Expert Moderator of the Panel:?

• Priya Chakravarthy : Vice President – Experience, BluSmart

Esteemed Panel Speakers:?

• Reena Evans : Senior Director of Operations, Acko
• Nikhil Godbole : Group Customer Service Head, Jupiter
• Sunil Bissa : Vice president- Customer Success, Groww
• Sourav Ganguly : Head Premier Support, Lenovo?
• Kalyani Seshadri : Lead – National Customer Experience, Titan Company Limited
• Deepak Maloo : AVP, Food Strategy, Customer Experience & Restaurant Experience, Swiggy
• Rishi Tandon : Chief Sales Officer, Smartping
• Riji K : SVP-Business Operations & Customer care, Kinara Capital

Following each exceptionally enlightening panel discussion Quantic India proudly? recognized various industrial domain experts and companies, presenting them with prestigious awards for their exceptional long-term contributions.

Click here to explore the award winners and delve deeper into their exceptional contributions to the customer experience landscape.