Quality Service and Quality Customer Experience

We live in a world where we demand quality for the price we pay. In our day-to-day life, we often spend money on certain products and services that aren't worth it.

I have dealt with all kinds of customers- some demanding, some adamant, and others who scourged for freebies. Dealing with such customers was quite a challenge at the onset of my career but eventually, I managed to understand them, most importantly empathise with their concerns. The majority of the customers were elated if the completed job or service had met their expectations and never did raise any concern even if the cost of repair outbid than the agreed or expected sum.

Businesses can get better if the quality of work and customer experience are outstanding, not compromised. Realise that customers are our real assets as they have the power to spread the word around. Therefore, it's imperative that we work on building trust with them by bridging loyal relationships. This can be achieved only when the auto-industry along with its various dealerships are genuine and honest about their services. Making profits while delivering good quality of work and meeting customer-expectations is fair but the usual norm is that most of the automotive dealerships tend to overcharge or tax the customer with unnecessary replacements of parts and other extra services.

Once the customer gets a hint that he is misguided he will steer clear of your business and will look for another dealer, there you go, one customer down.

To tackle these obstacles we should build trust, transparency and communication.

Deliver what you promised.