QUALITY

• Quality management principles: The quality management principles are customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; relationship management.
• Process approach:

The application of the process approach in a quality management system enables : a) understanding and consistency in meeting requirements; b) the consideration of processes in terms of added value; c) the achievement of effective process performance; d) improvement of processes based on evaluation of data and information.

The monitoring and measuring check points, which are necessary for control, are specific to each process and will vary depending on the related risks.

• Plan-Do-Check-Act cycle

The PDCA cycle can be applied to all processes and to the quality management system as a whole.

Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers’ requirements and the organization’s policies, and identify and address risks and opportunities;

Do: implement what was planned;

Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements and planned activities, and report the results;

Act: take actions to improve performance, as necessary

• Risk-based thinking

Risk-based thinking is essential for achieving an effective quality management system.

• Quality Management in Construction:

Quality management in construction aims to achieve required functional and physical characteristics of a constructed facility through management actions including planning, direction and control. Quality is the key determinant of requirements which is expressed through drawings and specifications.

Main function of quality management is to achieve quality objective of satisfying requirements through performance evaluation of construction processes and ensure that they are directed towards overall quality. Quality management during construction stage assumes that the design and specifications comprehensively incorporate requirements of users and other stakeholders.

Prior to setting out for the construction, the client should completely understand the implications of changes to the design and specifications during the construction stage, which may affect quality.

Although quality is an all-encompassing concept which also has bearing on time and cost aspects, the specific scope of quality management may be limited to its key functions of quality planning, quality assurance and quality control.

Quality planning refers to the identification of relevant quality standards and determining how to satisfy them. Quality assurance activities include consistent evaluation of project performance to provide confidence that the project satisfies the relevant quality standards. Quality control monitors project results related to the compliance to quality standards and identifying means to eliminate non-conformity.

On-site operations constitute most of the construction processes. Scope of quality management for on-site operations may be categorized broadly in three distinct stages. In the 'receiving stage', materials and supplies are inspected and tested for conformance to the specified standards. During, 'in-process stage' materials and supplies are processed to form project product components wherein process control ensures conformance to the specified standards. In the 'final stage', inspections and tests monitor the functional and physical performance of the product/service to ensure that they satisfy the requirements.

Planning being an integral part of the quality management, may also consider efficient site layout and its management for on-site operations. In addition to time and cost implications of the site management, the quality performance improves by efficient organization of activities by way of providing adequate and appropriate conditions for the work processes. Site management needs to consider construction technology constraints with reference to aspects related to space availability such as permanent services, access to site, temporary services, location of material stores, stacking and storage areas and plants, fencing and other temporary structures.

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Refer & Source SP7, ISO 9001

Regards Er. P. D. Sathe? ? ? Happy Learning????????