Quality management systems insights to elevate your organisation
Intertek SAI Global
Intertek SAI Global are leaders in quality assurance, auditing, certification and training.
In celebration of World Quality Week 2024, the theme ‘From Compliance to Performance’ highlights the evolving nature of quality management practices. For quality managers, business leaders and auditors alike, this week serves as an excellent opportunity to enhance and refine their approach to quality management with the right systems such as ISO 9001 or Lean Six Sigma as a framework for improvement.?
To further unpack the world of quality management, we spoke to our expert trainer in quality management systems, David Gray to find out his insights on how quality management systems can improve business outcomes.?
In this article, he reveals how organisations can transition from mere compliance to impactful performance. Through his expertise, we explore the dynamic landscape of quality management systems, offering actionable strategies and insights to drive organisational success.
The principles of Quality Management System (QMS)?
Let’s start with the basics. Quality management principles are composed of 7 basic segments, based on the framework of ISO 9001. Each of these is a cornerstone in a quality management system (QMS).?
Insights to elevate quality management in your organisation?
To unpack the world of quality management, we spoke to our expert trainer in quality management systems, David Gray to find out his insights on how quality management systems can improve business outcomes.?
Expert tip #1: Aim to stay ahead of the ever-changing compliance landscape?
David explains that compliance obligations change frequently within the regulatory environment. “Aim to stay on top of ever-changing compliance rules. Things are always changing, so it's important to keep an eye on those shifts and tweak your approach when needed,” says David.?
Let's explore how the shifting compliance landscape demands an agile approach, requiring quality managers to stay informed and proactive.?
Expert tip #2: Make compliance part of how you work?
David offers advice on how to make compliance part of the fabric of your organisation. "Make compliance part of how you work. You want to make sticking to the rules easier for your team. Try building compliance checks into your day-to-day processes. It can make a world of difference. The use of International Standards such as ISO 9001:2015 provides an excellent reference to help establish the framework.”?
Embedding compliance controls within operational frameworks is a proactive strategy that transforms compliance from a checkbox exercise to a functional strength. This approach ensures that legislative requirements are seamlessly integrated into everyday business activities, enhancing overall performance.??
Expert tip #3: Get your team involved for better compliance??
“Instead of laying down the law, why not bring your team into the fold? Get your team involved for better compliance. When your team helps to shape the compliance methods, they are more likely to take ownership and make it work,” says David.?
Engaging your team in developing compliance control methods is a game-changer for organisations seeking long-term adherence to regulations. Moving beyond enforced compliance is the goal, which involves the active participation of employees in shaping compliance strategies.?
Expert tip #4: Empower your teams with ownership?
“My best advice is to empower your teams with ownership,” explains David. "When your team helps create the systems they use, they’re more invested in making them successful. Essentially, you are aiming to get everyone engaged and onboard,” he says.?
Ownership of the quality management system is a powerful driver of success within any organisation. Principle 3 of the Quality Management System (QMS) underlines the importance of engaging people in fostering ownership and accountability.?
Expert tip #5: The role of audits in identifying breaches?
Audits serve as a reliable tool for identifying potential and actual breaches, ensuring compliance with regulations.??
One of the keys to successful auditing is to get senior management backing to tackle audits. “Audits can be helpful in spotting potential issues, if senior management is in the loop with clear communication at every step. Getting that top-level support can make all the difference.” offers David.?
When establishing audit objectives, compliance of the organisations management system must be undertaken especially during the document review phase of the audit. Therefore, the audit ensures that the management system complies with any relevant mandatory requirements such as legislation, contracts etc., as well as the organisation conforming with the managements system during the process audit.? However, the effectiveness of audits hinges on the training and support provided to auditors by senior management.?
The importance of training in quality management systems?
Training in quality management systems gives professionals an adaptable toolbox. QMS training is a vital investment for professionals seeking to enhance their careers and contribute effectively to their organisations. Staying informed about industry trends and best practices empowers individuals to drive meaningful change.?
These are the key courses we offer to help upskill professionals into quality management systems:?
The transformative power of quality management systems?
Quality management is more than a compliance obligation, it's a pathway to performance excellence. By transitioning from compliance to performance, organisations can unlock the full potential of their operations and achieve sustainable success.?
As we celebrate World Quality Week 2024, it is evident that quality management is a dynamic and evolving field. By embedding compliance within operations, engaging the workforce, and prioritising training, organisations can transcend traditional compliance models and achieve performance excellence.
Re-published with permission, see the full article at: World Quality Week - Quality management systems insights to elevate your organisation
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