Quality Management System

The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organizational improvement:

• Customer focus.
• Leadership.
• Engagement of people.
• Process approach.
• Improvement.
• Evidence-based decision-making.
• Relationship management.

The start of the Quality Management Process involves setting quality targets, which are agreed with the customer. A "Quality Assurance Process" and "Quality Control Process" are then undertaken, to measure and report the actual quality of deliverables. A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. ... While some use the term QMS to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system. A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction.

• 1 Customer focus. ...
• 2 Leadership. ...
• 3 Involvement of people. ...
• 4 Process approach. ...
• 5 System approach to management. ...
• 6 Continuous improvement. ...
• 7 Factual approach to decision making. ...
• 8 Mutually beneficial supplier relationships

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.

The seven tools are:

• Cause-and-effect diagram (also known as the "fishbone" or Ishikawa diagram)
• Check sheet.
• Control chart.
• Histogram.
• Pareto chart.
• Scatter diagram.
• Stratification (alternately, flow chart or run chart)

Quality managers aim to ensure that the product or service an organization provides is fit for purpose, is consistent and meets both external and internal requirements. ... As a quality manager, sometimes called a quality assurance manager, you'll coordinate the activities required to meet these quality standards. Why is it important to have quality standards?

Quality products help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Companies can build a reputation for quality by gaining accreditation with a recognized quality standard, such as ISO 9001, published by the International Organization for Standardization.

• Achieve greater consistency in the activities involved in providing products or services
• Reduce expensive mistakes
• Increase efficiency by improving use of time and resources
• Improve customer satisfaction
• Market your business more effectively
• Exploit new market sectors and territories
• Manage growth more effectively by making it easier to integrate new employees
• Constantly improve your products, processes and systems

For example, the quality system of a manufacturing business might include looking at more efficient manufacturing processes or speeding up distribution.

The ISO 9000 series of standards is the main set of International Standards applying to the management of quality systems. It includes ISO 9001, the key internationally agreed standard for a QMS. Businesses can be certified against this standard when they meet its requirements.

Achieving ISO 9001 certification could lead to new business. Not only can it help distinguish you from competitors, but many large businesses and public sector organization require suppliers to be ISO 9001 certified. It’s a globally recognized achievement, so may lead to a higher profile and increased business overseas.

• Produce quality work the first time
• Focus on the customer
• Have a strategic approach to improvement
• Improve continuously
• Encourage mutual respect and teamwork

Introduction to HP Application Life-cycle Management/Quality Center: HP ALM formerly known as Quality Center is a Test Management tool to manage entire Quality Assurance and testing process for an organization. Before being called HP Quality center it used to be Mercury Test Director

Skills

• Excellent communication skills.
• Ability to undertake market research.
• Planning and project management skills.
• The ability to interpret data and statistics.
• Relevant skills with technology.
• Leadership and management skills.
• Familiarity with quality standards and processes.

In information technology ISO 20000 & ISO 27001 and

ISO 9001.

For solving quality problems seven QC tools used are Pareto Diagram, Cause & Effect Diagram ,Histogram, Control Charts , Scatter Diagrams, Graphs and Check Sheets . all this tools are important tools used widely at manufacturing field to monitor the overall operation and continuous process improvement.Many people think ISO stands for something, that it's an acronym for the developer and publisher of International Standards — the International Standards Organization. But that ISO organization is actually called International Organization for Standardization or IOS. ... ISO comes from the Greek word 'isos' for equal. The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards.