Quality management is a comprehensive approach to ensuring that an organization's products or services meet or exceed customer expectations. It involves several key components:
- Quality Planning: Setting quality objectives and determining the necessary resources and processes to achieve them.
- Quality Control: Monitoring and measuring product characteristics to ensure they meet established standards. This often involves inspections and testing.
- Quality Assurance: Implementing systematic processes to ensure quality is maintained throughout production or service delivery. This includes developing procedures, standards, and training.
- Quality Improvement: Continuously analyzing performance data and feedback to identify areas for improvement and implement changes to enhance quality.
Effective quality management aims to enhance customer satisfaction, minimize defects and errors, and ensure compliance with relevant standards and regulations.
