Quality Management

Quality is doing the right thing right and it differs from person to person.

As per Oxford dictionary the definition of Quality is “The standard of something as measured against other things of a similar kind; the degree of excellence of something”.

Quality Management ensures that an organisation product or service is consistent. It consists of four major components:

1. Quality Planning
2. Quality Assurance
3. Quality Control
4. Quality Improvement

Civilizations that supported arts and crafts taught clients to select higher quality standard goods over normal standards. This is very much predominant in today’s era too. The user of goods and services always prefer higher quality standard goods over normal standards  

Eli Whitney

Proposed (interchangeable) parts manufacture for muskets, hence producing the identical components and creating a musket assembly line

Frederick Winslow Taylor

Sought to improve industrial efficiency

Henry Ford

Brought processes and quality management practices into operation in his assembly lines   

Karl Benz

Inventor of motor car in Germany used quality management practices into operation.

Walter A. Shewhart

Used statistical methods in 1924 to do quality control in production

W. Edwards Deming

Applied statistical process control method in United States during World War II. By successfully improving quality in manufacturing of munitions

Shewhart, Deming and Juran,

After second world war Japan decided to make quality management a national imperative as a part of rebuilding there economy and took help of Shewart, Deming and Juran among others.