Quality is a clock with gear wheels
Mena Wagdy
Quality Director @ Baky Hospitality Group | Founder & Director @ M&M Consulting Professionals | Excellence Assessor @ EGEA | Certified Trainer @ PECB | Approved Trainer @ Highfield | Approved Trainer @ EOS
Once, I was thinking about, how to explain the meaning of Deming's quote
Quality is everyone's responsibility"
to the crew level, I tried to be as simple as I could, but I couldn't get to the result I intended to have.
Till one day, I saw a broken watch during its maintenance, and I wondered what if a small Gear Wheel stopped working, shall this affects the working watch ???!!! I asked the maintenance man. He replied " One Little Or Big Gear wheel- if corrupted- Will stop the watch to be unuseful"
I took his words to be the exact example I needed to explain Deming's Quote. That's right, Everyone - regardless his position in the company- can affect the product / service Quality, and Customer will only blame the company's Product / Service, not the mistaken person or crew.
So We are Gear wheels in a Bigger Watch, any little gear wheel defect may interfere with the whole watch. So take care of your decisions as it will affect the whole company even your society.
Raadsadviseur Controle en Verantwoording bij Gemeente Velsen | MSc Business Administration & MA History
10 年And don't forget all the pivots, the jewels, the mainspring and the oil for smooth running!
Quality Assurance and Food Safety Manager at Alamar Foods Company
10 年that's true and i agree with you 100% even changing the mentality of people against Quality will take long time and hard work.