QMS Language in the Outcome Standards

Unpacking and analysis of the language used in the Draft Revised Standards for RTOs: Outcome Standards, Policy Guidance 2024.

*This information is not intended for use in “calculated compliance” approaches.

Searching key terms & their variants:

• ‘System*’ - 89 references
• ‘Framework’ – 22 references
• ‘Strateg*’ – 19 references
• ‘Process*’ – 33 references
• ‘Plan*’ – 10 references

Frameworks, Strategies...

Framework for Child Safe Environments

• Processes including for implementing the 10 National Principles for Child Safe Organisations.

Governance Framework (& System) for accountability, transparency, integrity, decision-making, and promoting efficiency and effectiveness.

• Strategic Plan (including environmental scanning & documented RTO values)
• Processes including for implementing information provision and FPP.

Systems...

Appeals Management System

• Processes including for appeals

Assessment Systems (& Strategies)

--> RPL System

--> CT System

• Processes, including for assessment, RPL, CT and validation

Complaints Management System

• Processes, including for the resolution process

Conflict of Interest System

Continuous Improvement System

Systemic Monitoring and Evaluation

• Processes including for feedback, monitoring

Financial Management System (including ensuring Refunds)

Financial Management Plan including enrolment forecasts and projections

'HR / Personnel' System

Workforce Plan

• Staffing Profile
• Strategies including for recruitment, retention and facilitating access to CPD
• Processes including for implementing legislative updates information, roles and responsibilities, individuals under direction and use of industry experts

Pre-Enrolment / Application System

• Strategies for review of applications (individuals’ prior skills and knowledge)
• Processes including for information provision, USI and withdrawal

Risk Management System & Strategies

Student Support System

• Strategies including for wellbeing and safety

Third Party System

Training System (& Strategies)