Q&A of Quality Discrepancy and Issue of Aluminium Extrusions for Oversea Customers

Q&A of Quality Discrepancy and Issue of Aluminium Extrusions for Oversea Customers

1, Mechanical properties of aluminum alloy products

① Clarify batch no. ② Look back to inspection records and re-inspect saved samples ③ If re-inspection is NOT ok, change all batch for customer; if re-inspection is OK, change unqualified part for customer. ④ If the client has doubt for re-inspection result, send samples to the third party for inspecting again, then repeat the ③

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2, Dimensions and tolerances of aluminum extrusions

① Clarify batch no. ② Look back to inspection records and re-inspect saved samples ③ If re-inspection is NOT ok, change all batch for customer; if re-inspection is OK, change unqualified part for customer.

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3, Surface problem of aluminum extrusions

① Clarify batch no. ② Request the customer to send clear and photos ③ Look back to package and loading photos ④ Negotiate with client to solve surface problem

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4, Package problem of aluminum extrusions

① Clarify batch no. ② Request the customer to send clear and photos ③ Look back to package and loading photos ④ Negotiate with client to solve surface problem

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We are responsible and positive for customers; we hope our customers can benefit more by our cooperation.

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* No.1 shall be solved within 1~2 week, others shall be solved within 1 week.

* All key procedures shall be tracked for looking back and re-inspect.

* Approved samples shall be kept by customer and vendor.