Putting the Exec in EX! — A Game-Changing Approach to Organizational Culture and Employee Engagement
As executives, we often find ourselves feeling somewhat disconnected from our frontline employees. We want to make a meaningful impact on employee experience (EX), yet it can feel like we’re operating from a distance. I’d like to share an approach that has proven transformative for many leaders and organizations: A-GAME Leagues.
At TouchPoint One, we developed A-GAME Leagues specifically for contact centers, but its benefits extend far beyond that. This innovative gamification platform turns your customer contact operation into an engaging, team-based competition, reminiscent of sports tournaments or epic quests. The unique twist? You get to draft and manage "fantasy" teams of agents from across your entire contact center.
Why should you care? Let me break it down:
1. It's time-efficient: Just 20-30 minutes a week during 8-12 week seasons, 2-3 times a year.
2.?The results are impressive: We're seeing outcomes that are 10x what traditional engagement initiatives deliver.
3.?It's actually fun: Lower your stress, boost your fulfillment, and enjoy driving business results.
4.?It breaks down walls: You'll foster genuine connections with frontline staff, cutting through hierarchical barriers.
5.?It walks the talk: Finally, a way to truly deliver on those promises of improved organizational culture and employee experience.
Gamification hasn’t always delivered – and A-GAME Leagues isn't just another gamification tool! It's a way for you to reconnect with your workforce, drive performance, and create a more cohesive culture. You'll be doing more with less, generating better customer experience outcomes, and fulfilling that promise of employee experience we all strive for.
If I’ve piqued your interest – message me, call, or schedule a demo . I’d love to share and learn more! In the meantime, have an amazing day! ??
Greg
#Gamification #ContactCenter #ExecSuperHero #EmployeeExperience #ExecutiveExperience #CustomerExperience #A-GAMELeagues #CXPerformance
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Love the creative approach to engaging executives in CX workforce engagement and EX strategy through gamification. How do you think gamification can be used to drive long-term behavioral change among executives?
Healthcare Service Management Consulting Services: We help organizations increase healthcare reimbursement by decreasing insurance claims denials.
2 个月Great piece!