Punchh & Yumpingo: Elevating Your Customer Experience

With the current state of the restaurant industry, restaurant brand marketers need to keep customer experiences at the center of everything they do. How do you stand out from the rest? You listen to what your customers are saying and leverage their insights to deliver something that will exceed their expectations.

At Punchh, we are excited to announce our partnership with Yumpingo, a trailblazer in providing restaurant brands with customer experience insights that drive satisfaction, optimize menus, and enhance service models. This collaboration promises to bring transformative benefits to our customers, helping them achieve tangible business results and deliver the best customer experiences possible.

Who is Yumpingo?

Yumpingo specializes in outcomes-focused customer experience management, empowering business leaders and frontline teams to elevate their operations. Their platform offers a comprehensive 1-minute survey and a hospitality-specific dashboard, providing brands with critical insights into the performance of every menu item, location, and shift. These insights reveal growth opportunities and pinpoint areas for improvement in Front of House (FoH) and Back of House (BoH) execution that were previously hard to identify and quantify financially.

Yumpingo Helps Restaurant Brands

Integration Highlights

The partnership between Punchh and Yumpingo creates a powerful feedback loop that enhances guest experiences and boosts loyalty. Our certified integration allows for quick setup and real-time data exchange, enabling personalized messaging and offers that reduce guest churn, increase loyalty acquisition, and drive revenue growth. Real-time surveys are triggered immediately upon guest loyalty check-in completion, collecting guest sentiment and menu item data to segment loyalty guests with personalized offers. Anonymous guests are prompted to enroll across all ordering channels upon survey completion, boosting loyalty enrollment. The integration with Punchh’s loyalty platform incentivizes survey completions with rewards, increasing data volume.

Yumpingo stands as Punchh’s first and only feedback partner with a unique two-way integration, setting a new standard for customer experience management in the restaurant industry.

Yumpingo + Punchh: How the Integration Works

Together, Punchh and Yumpingo are poised to help restaurant brands elevate their customer experience, drive growth, and achieve operational excellence. Stay tuned for more updates on how this partnership will continue to transform the dining landscape.

To learn more about our partnership with Yumpingo , or to schedule a customized demo, visit here !

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