The Pulse: December 2023

2023 Most Popular Healthcare Resources from Authenticx

This year showed that customers are talking, want to be heard, and organizations are ready to listen.

Our most popular content echoed how healthcare organizations are ready to listen to the VoC with tools and processes that go beyond traditional, survey-based methods to improve the customer journey, namely in the contact center and for insurance.

• Improve Health Insurance Call Center Scripts [Read]
• 3 Best Practices to Improving Sentiment Analysis Scores [Read]
• Using AI in Healthcare: Medicare and Medicaid Data [Read]
• Unsolicited Feedback: Transform CX with Conversational Data [Read]
• The Cost of NPS [Read]

→ See the Resources

Authenticx News & Resources

4 Ways AI is Helping Healthcare Listen at Scale

This checklist shares how AI is helping organizations listen to and monitor conversations by driving relevant macro insights that enhance business outcomes and customer support.

Get the Checklist →

Call Center Script Frequently Asked Questions

This guide answers common questions about call center best practices, agent performance, and quality management to help improve the customer experience call center script strategy.

Check out the Guide →

Interested in seeing all our Downloads? Click here.

Resources for Healthcare

Payers

• Article: Tips for Medicare Open Enrollment
• Case Study: Preparing for Medicare Open Enrollment

Providers

• Podcast: AHA - Enhancing Patient Experience
• Case Study: Improve the Prescription Process

Life Sciences

• Video: Authenticx Presents at GDS Summit
• Case Study: Elevating Adherence with Product Insights

Authenticx Reports Significant Growth in 2023

Authenticx saw significant growth starting with a $20M Series B funding round that led to new team creation and leadership, increased employee headcount, and other achievements - including placing #349 on the Inc. 5000 list.?

"One of our basic human desires is to feel heard and understood. Our mission is to help foster that understanding throughout the healthcare journey. We will continue innovating, improving, and working toward that goal in 2024 and beyond, " said Founder & CEO Amy Brown.

Read the Press Release →

A Conversation on Conversation Summary AI Models

With improved innovation powered by AI, you can tell the whole story effectively and efficiently.? Conversation summary models can help:

• Alleviate administrative tasks
• Ease agent and customer burdens
• Give insight into churn and retention rates
• Perform real-time evaluations

Authenticx’s Conversation Summary model is proprietary and is maintained and refined by our data science team.

Read the Article→

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