The Pulse: August 2024

Coming Soon: The 2024 Customer Voices Report

It's coming! The 2024 Customer Voices in Healthcare Report dives into how the power of conversations is reshaping healthcare with AI.

"When we don’t acknowledge how the system plays a role in the health outcomes of patients, then we’re going to continually miss the mark," says Founder & CEO Amy Brown.

Key Takeaways:

• There is a need for an intentional listening platform to improve CX
• Acting with a data-backed, customer-centric approach helps meet business outcomes
• About 40% of healthcare obstacles are caused by a breakdown in delayed care?

Sign up to get the report on Sept. 12 →

Authenticx News & Resources

Innovating Star Ratings with Conversations

Founder & CEO Amy Brown shares how AI and machine learning lessen the weight of analysis and evaluation for Medicare Advantage companies through the power of conversations.?

Without insights into how members feel, speak, and maneuver their health plan options, insurers will fail to gain a competitive edge in a new AEP and in 2025.

Act Now to Unlock MA Insights →

Healthcare AI: The Gap Between Expectations and Reality

The growth of AI tools has created a significant gap between what organizations expect from implementing AI and the reality of what AI can and cannot (or should not) do.?

How can your organization properly and responsibly leverage AI? We first need to understand a few golden rules of AI.

Get the Rules to Bridge the Gap →

In the News | The Voices of Authenticx

• CTO Michael Armstrong on Building and Training AI Models for Pharmacovigilance → Get his insights on Pharmaphorum
• Authenticx Announces AI Solution Revolutionizing Adverse Event Reporting → Read the ground-breaking AE announcement

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